Job Description

JOB SUMMARY

The Inside Sales role at Accu-Tube is responsible for the growth of the Industrial segment of our steel tubing business. Generate new leads, manage customer relationships, and help develop a sales strategy to grow our Industrial business.

PRIMARY JOB RESPONSIBILITIES

Serve as primary contact for Industrial sales segment Work with our manufacturing team to understand production volume and technical requirements. Create share of sales pipeline, annual budgets, and monthly forecasts to execute plan. Proactively identify gaps in sales budget and forecasts and develop an action plan to mitigate gaps. Proactively communicate business risks at an account by gathering competitive intelligence on products, regulations, technologies, and business in general. Identify new product/technology needs for key customers. Utilize CRM for reporting customer-facing activities. Demonstrate clear product and technology expertise. Manage a large volume of customer communication: email and phone calls. Identify customers' needs to achieve satisfaction. Originate new customer relationships. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Work with internal resources to fulfill customer requests. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Monitor and analyze customer's usage of our product. Must be flexible with work schedule. Other duties as assigned by management. Travel as required - 10% anticipated.

EDUCATION REQUIREMENTS

Bachelor's Degree in Engineering or related field. 2 years' experience in similar role or customer facing sales role. Strong written and verbal communication skills

QUALIFICATIONS/CHARACTERISTICS

ERP systems/fundamentals knowledge and understanding. Experience with Salesforce.com or a CRM system Strong background in the use of Excel and other "Office" tools Manufacturing environment experience preferred. Must work and interact effectively and professionally with and for others throughout various levels of the organization. Ability to work in collaborative and independent work situations. Ability to work with minimal supervision. Maintains professional and technical knowledge through self-directed learning, collaboration with experts and by attending educational workshops.

WORKING CONDITIONS

Indoor production environment, duties performed indoors, adequate lighting and comfortable temperatures. Occasional exposure to moderate noise and machinery with mechanical moving parts. Availability 24/7 to respond as business situations require.

PHYSICAL REQUIREMENTS

Occasionally positions self to move an item <25 lbs Frequently move about the production floor and office area Frequently operates a computer, enters data into systems, verifies information, etc.
Job Type: Full-time

Pay: $62,500.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Cell phone reimbursement Dental insurance Flexible spending account Health insurance Health savings account Paid time off Referral program Travel reimbursement Vision insurance
Compensation Package:

Bonus opportunities Commission pay
Schedule:

8 hour shift Day shift
Application Question(s):

What are your salary range expectations for a new role?
Education:

Bachelor's (Preferred)
Work Location: In person