Job Description

Founded in 1965, Universal Supply operates locations in five states, Connecticut, Delaware, New Jersey, Maryland and Pennsylvania, providing professional builders with the best in specialty building products, including roofing, siding, windows, doors, cabinetry, millwork and fasteners.

The Service Coordinator works with the Service Technician, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules and provide exceptional customer service to deliver millwork products and services on time and complete.

Essential Job Duties:

• Coordinate with Service Technicians and/or Vendors to maximize completions, minimize days out, and meet customers\' schedules.
• Report on the status of service to sales department and managers, this to include daily entering of previous days notes.
• Coordinate with shipping coordinator paperwork and staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain Past Due Service Part Orders and Invoice Material as Needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver millwork products and services on time and complete. Work with other employees to identify and communicate barriers that keep us from achieving those results. Train a person to backup this position during vacations and illness and other absences.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs
• Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
• Create and update as needed a procedure manual for the department.
• Perform additional duties as necessary.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum education required-High school or GED
• Minimum experience required-1-2 years office administration and/or millwork experience preferred
• Special skills/knowledge required-Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
• Confidentiality requirement--high
• Other-Computer literate in applicable software and hardware applications.
• Physical demands include lift up to 25 lbs. frequently and 50 lbs. on a random basis, standing, walking or sitting for extended periods of time, and bending or stooping.
• This position is deemed as a Safety Sensitive position.

Universal Supply Co., a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Universal Supply