Job Description

Intake Coordinator

Who We Are:
We are a growing private practice providing high-quality behavioral health and psychiatric care in Overland Park, Kansas. Responsive Centers for Psychology and Learning (RCPL), is a leading provider of outpatient behavioral health services. Our highly qualified staff of mental health professionals is devoted to the personal mental and emotional health of over 3,000 clients annually. RCPL is dedicated to helping clients reach their personal health goals, solve difficult problems, and improve their quality of life. We are committed to giving our patients the tools needed for success.

Why work at Responsive Centers?
At RCPL we believe in investing in our team members! Join our team and thrive in our people-first culture that is rooted in diversity and inclusion and offers other tangible opportunities such as:

• Benefits: Competitive 401K match incentive
• Pay: We offer competitive pay and annual increases
• Paid Time Off: In addition to paid vacation and company holidays, RCPL also provides paid time for training, voting, sick or personal time off
• Additional Benefits: Monthly lunches, birthday and anniversary perks, outside events, and more
• Career Pathing: We are growing and promoting from within

Job Summary:
This is a full-time position within RCPL in Overland Park, KS. The Intake Coordinator will be responsible for providing professional and courteous assistance to RCPL new patients. This position would be accountable for overseeing all scheduling aspects of new patients to ensure the highest quality of patient care.

Responsibilities:

• Answer incoming calls.
• Address incoming emails.
• Collect demographic and insurance information from patients.
• Enter patients into EMR and payment systems.
• Gather information regarding patients\xe2\x80\x99 needs.
• Schedule new patient appointments.
• Send new patient emails or packets in the mail to all new clients.
• Receive and process intake paperwork and insurance cards.
• Maintain referral spreadsheet.
• Attend weekly department meetings.
• Collect patient payments.
• Backup for front desk as needed.
• Other duties as assigned by Managing Director.

Minimum Qualifications:

• High integrity.
• Excellent verbal and written communication skills.
• Sound judgment.
• Efficient.
• Self-starter.
• Strong customer service and interpersonal communication skills.
• Accurate data entry skills with knowledge of basic keyboarding.
• Professional and courteous telephone skills.
• Knowledge of confidentiality and release of information.
• Ability to work independently and under pressure handling multiple tasks simultaneously.
• Ability and willingness to collect monies from patients.
• Knowledge of basic computer skills with the word, excel, and outlook.
• Knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, postage meter, scanner, and computer programs.

GREAT Opportunities - Our Team Members are motivated self-starters who excel in a fast-paced environment and become valued members of our team.
GREAT People - Our staff has a passion to be the best, sharing a strong work ethic and dedication to providing the gold standard of patient care.
GREAT Support - We are committed to providing the training, information, and corporate support necessary to facilitate your success.

RCPL is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, by applicable law.


About Responsive Management Clinic, Inc.:

Responsive Centers for Psychology & Learning has been a provider of psychological services for over 40 years. Located in Overland Park, Kansas, on College Boulevard, Responsive Centers has over 50 professionals in the areas of psychology, psychiatry, social work, counseling, marriage and family therapy, and education. Responsive Centers for Psychology & Learning was started in 1980 by a group of psychologists and educators who wanted to establish themselves as providers of premier psychological and educational services in the Kansas City area. Over the years, we have added new clinicians and expanded our range of services to include not only therapy services, but assessment services as well. Throughout our growth, we have maintained our focus on providing high-quality, caring services to our clients. Additionally, clinicians at Responsive Centers for Psychology & Learning are involved in multiple outreach programs in the community. For example, we have been involved in the Zero Reasons Why campaign to address adolescent suicide. We also have clinicians in various schools who provide therapy services on-site, reducing barriers to access to mental health services. Responsive Centers for Psychology & Learning focuses on the mental health needs of children, families, and adults, including both assessment and therapy services. We are a full-service private practice dedicated to our clients, our clinicians, and our staff.