Job Description

Description:We are seeking an experienced full-time Internal Scheduler - to join our team!Job Summary
Providing customer service and performing scheduling support in an efficient manner in accordance with established procedures as directed by the Scheduling Transportation Supervisor.Who is PACE of Southwest Michigan?PACE (Program for All-Inclusive Care for the Elderly) of Southwest Michigan is a 501(c)(3) organization that seeks to uniquely bridge the health and social supports required to help preserve the independence and dignity of our participants so that they can remain in their own homes for as long as possible. The unique PACE model of care is centered around the belief that it is better for the well-being of seniors with chronic care needs to be served in their homes and community whenever possible.PACE was born via a partnership formed by 3 local non-profit organizations; Spectrum Health Lakeland (now Corewell), Region IV Area Agency on Aging, and Caring Circle. Since PACE\'s inception, the organization has expanded its team to over 90 professionals and serves over 250 participants and their families throughout Southwest Michigan.Why join PACE of Southwest Michigan?In addition to our mission-driven culture and commitment to serving the participants within our community, we also provide:\xc2\xb7 Paid time off and a flexible work schedule\xc2\xb7 (8) Paid Holidays (New Year\'s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).\xc2\xb7 Medical, dental, and vision insurance.\xc2\xb7 Employer-provided life, short-term disability, and long-term disability insurance.\xc2\xb7 403b retirement plan with up to a 5% match.\xc2\xb7 Education and training reimbursement.\xc2\xb7 Voluntary life insurance.\xc2\xb7 Aflac, supplemental insurance.\xc2\xb7 Employee Assistance Program (EAP).\xc2\xb7 $30/per month phone stipend.SpecificationsEducation: High School Diploma or GED equivalent required. Related Associates degree preferred.Experience: High-level computer skills required with knowledge of Microsoft Office products. Experience in a clerical scheduling position preferred.Number/Type of Employees Supervised: NoneLicensure, Registry, or Certification Required: Valid MI driver\'s license preferredSpecial Training: Only acts within scope of practice. Meet a standardized set of orientation and/or individual competencies for the specific position description established by PACE of Southwest Michigan, and approved by CMS before working independently.Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.Specific Requirements and Considerations: May be subject to exposure and handling of infectious waste, diseases, conditions or hazardous chemicals, etc., including potential exposure to TB, AIDS, and/or Hepatitis B.Ages of Patients Rendered Care: Adult, GeriatricKey Responsibilities\xc2\xb7 Responsible for scheduling participant appointments, coordinating transportation and authorizations for services\xc2\xb7 Reports to the Interdisciplinary Team (IDT) appointment schedules. Works with staff to ensure that authorization for services have been obtained\xc2\xb7 Serves as a liaison between Clinic Operations Manager, Clinic Staff and Transportation Coordinator on appointments and communication with family and caregivers of participants\xc2\xb7 Ensures that all participant information is documented, and all compliance paperwork guidelines are being met\xc2\xb7 Communicates with contracted providers as appropriate\xc2\xb7 Produces schedule for in-house dental and audiology appointments\xc2\xb7 Maintain monthly calendar for participant appointments\xc2\xb7 Abides by all established PACE of Southwest Michigan policies, rules and regulations\xc2\xb7 All other duties as assignedSkills and Knowledge\xc2\xb7 Functions as a member of the team\xc2\xb7 Works with co-workers to achieve shared goals\xc2\xb7 Accepts directions and constructive feedback from supervisor and clinic providers\xc2\xb7 Excellent attention to organizational details\xc2\xb7 Communication skills must be excellent when communicating to clinic staff\xc2\xb7 Ability to multi-task\xc2\xb7 Advanced ability in the use of computer software, correspondence skills, report writing and telecommunicationsPM20Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and use hands and fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand and walk. The employee must be able to travel in all kinds of weather.While performing the duties of this job, the employee is required to frequently move up to 50 pounds and perform physical demands expected while providing medical care for an elderly population. Specific vision abilities required by this job include close vision, distance vision and the ability to focus.Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Requirements:PI33d519e28f83-8722-30678785

Pace of Southwest Michigan