Job Description

Summary

Position Summary

The IT Manager role is accountable for leading a team of technical resources and/or IS Supervisors for a large, complex technical or business support team or production operations. Incumbents are accountable for the budget, performance and results of a medium-sized team or multiple small teams. The role is also accountable for adapting departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business plan.

The IT Manager receives guidance from IT Director and leadership staff. Incumbents provide technical guidance to employees, colleagues and/or customers. They are accountable for addressing issues with impact beyond own team as well as defining team operating standards and ensure essential procedures are followed. This position requires extensive knowledge of project management, resource management, performance management, managing service levels (24X7 in some cases), computer systems configuration, and customer service.

Fiscal responsibilities include the development, adherence, and monitoring of departmental budgets. This manager position will work directly within the IT PMO and be part of a team to support 30 IT Project Managers. The IT PMO is responsible to create, manage, and execute MaineHealth IT initiatives/projects. A successful candidate will have experience in managing staff, working in or around HealthCare environments, leading and interacting with Governance structures, Project Management process and policy best practices, excellent communication skills and an understanding of Information Technology.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: Bachelor\'s Degree or equivalent work experience.
• License/Certifications: N/A
• Experience: Prior management experience or experience in a highly collaborative role requiring strong interpersonal and leadership skills (2 to 3 years). More than five years\' experience working in a progressive technical environment. Strong project management experience. Demonstrated experience with process/workflow analysis, design and implementation.
• Demonstrated ability to structure organization for success (role definitions and org structure).
• Strong facilitation and collaboration skills
• Strong business knowledge / acumen
• Outstanding organizational skills including knowledge of quality and project management tools and techniques.
• Interpersonal skills necessary to communicate at all levels with clinical, technical and administrative staff, vendors, and engineers.
• Analytical skills necessary to organize and oversee the work of systems analysts/technical resources to effectively evaluate the quality of work performed.
• Demonstrated change management skills

Additional Information

MaineHealth was ranked one of America\'s Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, \xe2\x80\x9cWorking together, so our communities are the healthiest in America.\xe2\x80\x9d MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual\'s needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits is competitive, affordable, and include choices that meet specific, but ever-changing, needs.

With a career at any of the MaineHealth locations, you\'ll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

Additional Information MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org

MaineHealth