Job Description

Job Title IT Business Analyst I

Agency Texas A&M University - Kingsville

Department I Tech

Proposed Minimum Salary Commensurate

Job Location Kingsville, Texas

Job Type Staff



Job Summary

The IT Business Analyst I, under general direction, performs routine business analysis and support functions related to Ellucian Banner ERP and associated systems. Analyze complex business processes, translate user requirements into functional technical solutions. Play a key role in integration testing, development support, and implementation assistance.

Essential Duties and Responsibilities

Serves as point of contact for customers and IT staff with routing questions or requests.

Helps collect, analyze, review, document, and communicate business needs and requirements.

Assesses client needs through direct interaction. Helps create detailed functional and technical system specifications and defines data requirements.

Conducts training for end-users.

Helps document current business processes and prepares business and technical requirements for new or existing individual applications or module functions.

Implements and assists with testing of system configuration and maintenance plans. Implements testing of reports and scripts.

Writes and submits work requests. Applies routine corrections to data records. Helps implement system security procedures.

Works with clients and technical groups to resolve production and application issues. Evaluates and follows through on issues and problems until resolved or escalated. Helps implement change management plans.

The above represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Requirements

Education \xe2\x80\x93 Bachelor\xe2\x80\x99s degree in applicable field or equivalent combination of education and experience.

Experience \xe2\x80\x93 Four months of related experience.

Knowledge of \xe2\x80\x93 Knowledge of word processing and spreadsheet applications. Knowledge of process analysis, intermediate troubleshooting, and client relations. Knowledge of Information Technology Interface Library (ITIL).

Ability to \xe2\x80\x93 Ability to multitask and work cooperatively with others.

Preferred Requirements

Experience with Ellucian Banner Student/Finance/Financial Aid, Ellucian Experience, Luminis, DegreeWorks, Ellucian/Banner Workflow, Ellucian Banner Document Management, Evisions Argos, Self-Service Banner 8/9

Experience with academic ERP Systems, including student information systems support.

Some knowledge of SQL for data extraction and developing reports.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution\xe2\x80\x99s verification of credentials and/or other information required by the institution\xe2\x80\x99s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Texas A&M University