Job Description

Company Overview Riddle & Brantley, L.L.P. was founded in 1985 and is recognized as one of the premier personal injury law firms in North Carolina. Our team of dedicated attorneys, case managers and support staff devote their time to assisting clients who have been injured in motor-vehicle accidents, workplace accidents, and who need assistance with applying for Social Security Disability and Veterans\xe2\x80\x99 benefits. Come join a team who is dedicated to client service and justice for injured North Carolinians. Job Overview The IT Helpdesk Analyst plays a vital role in the firm and works under the direct supervision of the Director of Information Technology. The ideal candidate is a proactive individual that will support firm-wide information technology including but not limited to end-user hardware and software, on-premises and cloud-based applications, VoIP phone systems, and network and cybersecurity functions. Qualifications and Skills:

• 3+ years of experience in IT systems.
• 3+ years of experience in a technical helpdesk role (or similar).
• 3+ years of experience with Microsoft Windows 10/11 and Mac OS.
• Experience providing technical support via phone, chat, and video.
• Experience configuring, installing, and supporting workstations, printers, peripherals, VoIP systems, mobile devices and network infrastructure.
• Experience supporting office/productivity software (Microsoft 365).
• Experience setting up and supporting video conferencing solutions.
• Experience with Active Directory and/or Azure.
• Experience supporting Salesforce is a plus.
• Experience onboarding and offboarding user accounts
• Understanding of cloud-based applications and delivery of cloud-based services.
• Ability to communicate with technical and non-technical staff.
• Strong troubleshooting skills.
• Understanding of cybersecurity best practices.
• Strong interpersonal skills and ability to effectively communicate.
• Willingness to travel occasionally between office locations.
• Ability to lift and carry equipment up to 25lbs as needed.
• Must be able to work onsite.

Salary & Benefits:

• $32,000-$45,000 per year based on experience.
• Performance bonuses.
• Paid Time Off (PTO) plus 7-paid holidays.
• Medical Benefits (Health, Dental, Vision, STD, and other medical coverages).
• Optional life insurance.
• 401 (k) with company matching.

Job Type: Full-time Pay: $16.00 - $21.00 per hour Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person