Job Description

TeAM Inc is seeking to fill the position at Honolulu, HI. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.

• Position: IT Help Desk Specialist
• Location: Honolulu, HI
• Clearance: Secret or Higher

Specific Job Responsibilities:Help Desk Operations:

• Attend, operate, and manage the MRC, P Hawaii Help Desk from 0800 to 1600, Monday to Friday.
• Provide IT-related in-processing/out-processing activities for MRC, P personnel.
• Service walk-in customers requiring IT assistance and manage the MRC, P ticket queue.
• Ensure the help desk is attended 95% of the time during operational hours

End User Device (EUD) Deployment:

• Deploy new and replacement EUDs, including initial imaging, installation, deployment, and management of computers and software.
• Ensure all EUDs are compliant with Information Assurance (IA) and top-down directed controls.
• Document IA compliance checks and EUD deployments in the designated ticketing system.
• Support necessary connections and setup for EUDs, excluding the movement of furniture or peripherals.

EUD Disposal:

• Provide technical and administrative support for the disposal of obsolete IT equipment.
• Perform data transfer, wiping, labeling, documenting, tracking, and disposal of IT equipment.
• Remove associated active directory accounts for retired equipment.

Incident Management:

• Document all work in the current IT ticketing system.
• Update the status of open tickets weekly and resolve tickets for completed work.
• Provide workflow management support for the helpdesk, including reviewing, assigning, and distributing IT work tickets.

Knowledge Base and SOP Maintenance:

• Update and maintain the relevance and accuracy of Knowledge Bases (KBs) and Standard Operating Procedures (SOPs) in the ticketing system.

Project and Work Updates:

• Provide weekly project and work updates.
• Attend and participate in the IT weekly status update meeting.

IT Customer Support Services:

• Provide tier II IT customer support services for MRC, P Headquarters in both Hawaii (onsite) and JBLM, Washington (remotely).
• Resolve technical operational problems for approximately 100 users / 150-200 EUDs.
• Provide support and training to individual customers/users on basic desktop computer operations and application software.

VTC Troubleshooting:

• Provide basic, tier I VTC troubleshooting as required.
• Coordinate with the Government IT lead or submit trouble tickets for support that exceeds tier I troubleshooting.

Cybersecurity Support:

• Support the Cybersecurity staff with Information Assurance Vulnerability Assessment (IAVA) compliance and remediation/mitigation.

Site Coordination:

• Provide day-to-day personnel management of contractor staff.
• Notify COR of any absence that may impact services and provide a mitigation plan for long-term absence.
• Coordinate in- and out-processing of employees, ensuring all certification requirements are collected, tracked, and presented to the government.

Position Qualifications:Education:

• BA/BS Degree

Experience:

• Minimum of five years of experience

Certification:

• Must possess and maintain an Information Assurance Technician (IAT) Level I (or higher) professional certification.

If you are interested in this position, please send me a copy of your latest resume at with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

• Availability to start a new job
• Best Rates
• Contact #

Please don\xe2\x80\x99t hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.Regards,Ben KhanRecruitment ProfessionalRepresenting: TeAM Inc.
Adapt : Innovate : CreateVeteran Owned Small Business (VOSB)ISO 9001:2015 : ISO 20000-1:2018ISO/IEC 27001:2013 : CMMI DEV 3NIST 800-171 CompliantM: (703) 936-0250Email:TeAM Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientati\xe2\x80\x8b\xe2\x80\x8bon, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

IQUASAR LLC