Job Description

About Us:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it\xe2\x80\x99s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Job Overview:

Provide staff and external clients with technical support and quality customer service. Assist users with computer applications within PC environments. Responsible for assisting users with computer application questions, training, managing work requests, and managing internal manuals and databases with the assistance of IT staff.

This is a challenging, fast paced and rewarding job which entails extensive work with new technology, computer systems and the staff that use them. Immediate, careful attention and multi-tasking is required. Projects and service requests must be completed within a timely manner. This position will provide support for printers, phones, video, audio, and network equipment.

Responsibilities:

• Manage departmental work requests by answering initial inquires and logging them into the customer support software/online ticketing system. Delegate tickets appropriately.
• Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases.
• Administration of new users, grant access to the SEARHC network and applications as needed.
• Develop and maintain internal documentation to improve departmental efficiency.
• Assist with system administration activities.
• Provide user education on how to use MS Applications, email and calendars.

• H.S. Diploma or equivalent
• Graduate degree in Information Technology, Computer Science or certification by completing the Microsoft Certified Desktop Technician (MCDST) course, the Microsoft Certified Systems Engineer course, or other similar discipline preferred

• Two years experience working with computer applications, basic internal hardware and providing customer support

• Computer systems and applications including MS Office and email
• Basic internal hardware, including motherboards and processors chips
• Incident tracking or customer support software

• Excellent listening skills
• Excellent customer service skills, at lot of work is done over the telephone
• Problem solving skills

• Remain polite, respectful, and work under pressure
• Think logically
• Handle change
• Lift up to 50 pounds

Southeast Alaska Regional Health Consortium