Job Description

GENERAL DESCRIPTION

The IT Manager has the business knowledge and technical expertise to implement strategies, evaluate products, and build upon an infrastructure that supports the changing needs of HBI\xe2\x80\x99s employees. Reporting to the Associate Vice President of Information Technology, the IT Manager will design, develop, and integrate complex work systems while managing HBI\xe2\x80\x99s Help Desk function.

PRIMARY DUTIES AND RESPONSIBILITES

IT Infrastructure

• Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance using Microsoft Intune.
• Implement and maintain strategies for Azure cloud system, backup, security, and redundancy.
• Craft custom scripts that increase efficiency and efficacy across all departments using MS SQL, Power Automate or power BI.

• Manage and monitor Office 365 environment (SharePoint, Teams, Exchange Online, OneDrive, Azure and other Office products)

Security and Compliance

• Contribute to the design, development, and implementation of systems, policies, and procedures.
• Recommend and develop organizational procedures, training guides and risk mitigation policies which protect the enterprise and enable growth.
• Assist in the development and execution of a disaster recovery plan.

Helpdesk Management

• Manage the HBI Help Desk function, including network performance troubleshooting, recommend updates, patches, new applications, and equipment.
• Responsible for reviewing Help Desk analytics and statistical performance and providing recommendations on improvements.
• Create, implement and manage the escalation protocol/process of Helpdesk function.
• Provide technical support and guidance to others and handle confidential information as required.
• Foster a customer-service mentality and ensure the technology experience of HBI staff is a positive one.
• Implement training on companywide software updates to teach employees on new features.

Talent Management

• Recruit, train and supervise assigned staff.
• Evaluate job performance and complete performance evaluations for assigned staff.
• Handle all personnel matters in a discreet and confidential manner, consulting with appropriate management and/or staff before any disciplinary action is taken with any HBI employee.
• Assume responsibility in promoting teamwork and coordinating training for all assigned staff.

WORKING RELATIONSHIPS

Internal: All HBI Staff at all levels.

External: Vendors, consultants, and IT contractors.

QUALIFICATIONS:

Education: BS/BA in an IT-related field science or equivalent combination of skills, training and experience.

Required Experience: Five (5) years\xe2\x80\x99 of related experience in information systems or related field as well as helpdesk experience.

Preferred Experience:

• Proven working experience as an IT Manager or relevant experience.
• Experience working with external vendors.
• Three (3) years supervisory experience.
• Helpdesk/Customer Service experience.
• Excellent knowledge of technical management, information analysis and computer hardware/software systems
• Expertise in data center management and data governance
• Hands-on experience with computer networks, network administration and network installation

WORKING CONDITIONS:

Usual office type working conditions. Night and weekend work is occasionally necessary. Travel approximately 10%.

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