Job Description

Job Summary:Provides exceptional technical support of all remote site Infrastructures as well as assisting with some assignments/projects. As a confident and outspoken decision maker, you will investigate and resolve problems for the entire information technology solutions including our wireless access points, security appliances, switches, and other technologies. Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise. Responsibilities may include risks assessments, partnering on capacity planning, budget forecasting, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors. Technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, database, and output/receiving. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within Infrastructure support. Recognized internally as a subject matter expert.Job Duties:

• Provisioning, monitoring and maintenance of hardware, software and network in new and existing remote sites

• Ensuring system availability and reliability

• Working with a team on an out-of-hours on-call support rotation

• Collaborating with internal teams for day to day activities.

• Configuring and installing various network devices and services (e.g. switches and routers)

• Proactively contributing to documentation, automation and processes as they evolve including standard operating procedures

• Seeking opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our infrastructure.

• Supporting and troubleshooting second and third tier escalations to resolve issues

Skills:Cisco Routing & Switching (CCNP or equivalent skill and experience)Experience in WAN/LAN and transport technologies (Ethernet, MPLS, TDM, DMVPN)SD-WAN Deployment Experience (Viptela)Deploying Cisco networks utilizing industry best practicesCisco Wireless Configurations (CCNP level or equivalent skill and experience).Cisco ISECisco DNACWorking knowledge of basic scripting and network automation.HIGHLY PREFERRED TECHNICAL SKILLS:Cisco ASR/ISR routers, SDWAN with Cisco/Viptela vEdge/cEdge routers, Cisco Catalyst 9000/4500 series switches, Cisco Wireless Controllers, F5, Palo Alto, Cisco DNAC, Automation (Python/Ansible)Other Skills of Interest:InfoBlox IPAM, Viptella, Aruba, Meraki , NFV TechnologiesIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

The Cigna Group