Job Description

My team partners with a leading organization in Upstate, NY and Pennsylvania within the utilities industry that has a major focus on its employees and providing exciting opportunities for ambitious professionals. We are seeking a talented and motivated IT professional to play a vital role within this growing company. Major perks in working for this company includes:

• Excellent PTO
• 401k with company match and additional retirement perks
• Tuition reimbursement opportunities
• Strong healthcare coverage
• Exceptional employee culture and growth opportunities

PRIMARY RESPONSIBILITIES:

• Serve as the point of contact for IT-related inquiries and incidents, providing exceptional customer service via various channels (phone, email, chat, in person).
• Document incidents and service requests in a detailed and accurate manner, ensuring proper ticket management and adherence to established protocols.
• Support in office and remote employees with hardware and software support including application deployment, and PC Imaging and deployment.
• Efficiently diagnose and resolve complex technical issues. Collaborate with vendor support and cross-functional teams to drive incident resolution.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Ability to travel to multiple locations in support of IT needs in our New York and Pennsylvania service territories.

MINIMUM QUALIFICATIONS:

• 3-5 years\xe2\x80\x99 experience in an IT Service Desk or technical support role, demonstrating strong troubleshooting and problem-solving skills with a customer focus and a passion for delivering exceptional service.
• Strong knowledge of Windows OS (10/11), including imaging, group policy, file/folder permissions.
• Hardware troubleshooting experience focused on modern desktop/laptop/tablet/printer equipment.
• Familiarity with ticketing systems and remote support tools and remote application deployment tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.

PREFERRED QUALIFICATIONS:

• High level of initiative, professionalism, and leadership with strong interpersonal/communications skills.
• Well organized and self-motivated with focus on strong customer service and issue resolution.
• Exceptional analytical and problem-solving skills with strong technical competencies.
• 2-4 years\xe2\x80\x99 experience in End User Computing, Systems Administration or Systems Engineering (or equivalent).
• Experience with Remote deployment and scripting in PowerShell/Batch. Package Manager/IVANTI Endpoint Manager a plus.
• Experience working in and manipulating \xe2\x80\x93Active Directory & Azure AD

Windows Group Policy
Windows Server 2016/2019 (and newer)
Intune (or other MDM)
VMWare Horizon/vSphere
M365 Admin Center Job Type: Full-time Pay: $65,000.00 - $72,000.00 per year Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• Monday to Friday

Education:

• Bachelor\'s (Required)

Experience:

• IT support: 3 years (Required)
• Microsoft Windows Server: 3 years (Required)

Work Location: In person