Job Description

Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of K, and comprehensive benefits!xefxbbxbfAshton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. Youxe2x80x99ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.xefxbbxbfPosition Highlights:$50,000+ scalable based upon experienceRetirement plan, PTO, health insurance benefits, and bonus planHybrid work schedule (up to 2 days remote) after training completedFriendly, people-focused management and technical mentorsxefxbbxbfWhat Youxe2x80x99llDo:Support common business applications (O365) via email, phone, and on-site support for 100+ SMBxe2x80x99sMaintain client networks and network security (LAN/WAN, firewalls, access points, switches)Troubleshoot a wide variety of on-premises, and cloud environmentsPrioritize tickets, set client expectations, provide incredible customer service, and accurately document client issueSkills Youxe2x80x99llNeed:Strong interpersonal skills, positive mentality, and ability to change tasks rapidlyxe2x80x94as a service business, we expect the unexpected to disrupt our plansConfidence and commitment to top-tier customer service in a fast-paced environmentAbility to stay organized and follow tasks through to completion with accuracyWillingness and ability to learn new applications and skills0-2 years of hands-on PC support experienceOffice 365 experienceA general knowledge of different hardware platforms, cloud services, and line of business applicationsxefxbbxbfReady to apply?Quick apply with your resumeORGet a head start on the application process through our online portal here:Powered by JazzHR

Encore Strategic