Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

IT Support Engineer

A high-quality IT service is a must to stay competitive in an increasingly interconnected world. Atlas Copco\xc2\xb4s digital journey continues, to enable us to run business at full speed. To ensure we can deliver this we are looking for an IT Support Engineer at our Santa Maria, CA location.

The compensation for this position is between $34.40 and $51.60 hourly depending on experience. Atlas Copco provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave, tuition assistance, referral bonus and an employee assistance program. Eligibility requirements apply. This position reports to the IT Manager.

Mission:

The overall responsibility for the IT Support Engineer is to deliver on-site support related activities on behalf of Group IT to help drive the business on their digital journey; focusing on an exceptional end-user experience.

:

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
• Image, deploy, upgrade and refresh PCs and manage assets
• Administrate and solve incidents assigned to the local on-site support
• Participate in small to medium-sized projects
• Provide hands-on support to our specialist team with server, network, telephony and infrastructure
• Advise customers and users on their IT needs and best practices
• Establish and maintain strong relationships with local business
• Provide local subject matter expertise regarding processes, technology, organization and business
• Continuous development and improvement of On-Site Support service delivery
• Continuous focus on customer satisfaction, compliance and standards
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• Team up with your peers at other locations in case of cross-functional support is required

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:

• A customer-centric individual who understands customers\' needs and seeks to fulfill or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster-moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative \xe2\x80\x9cthere is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives
• A person who complies with our DNA =

Commitment - Interaction - Innovation

#UTB

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Mafi-Trench Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atlas Copco Mafi-Trench Company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at acmtc.recruiter@us.atlascopco.com

Unsolicited resumes

ACMTC does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Atlas Copco