Job Description

IT Support Technician Remington Computer Services is a RI-owned and operated Managed Service Provider (MSP). We manage, repair, set up, configure, and protect IT environments for small to medium sized businesses. Whether our clients\xe2\x80\x99 businesses are accounting, dentistry, construction, elder-care, home restoration, or anything else, we handle their IT needs. We are a proactive IT solution for business owners who understand how critical their IT infrastructure is to their business, but do not have an internal IT department to manage it. We are looking for an individual who has broad IT experience and a great desire to learn and grow with technology. We do a lot of everything \xe2\x80\x93 server deployment and troubleshooting, automation, networking, storage, desktop engineering and support. We are looking for the type of person who is motivated by a constantly changing technology landscape and is not tied down to the way things have been done previously. This individual should be high energy and interested in career growth through learning and taking on new challenges. We are located in Lincoln, RI and service customers throughout RI, as well as nearby MA and CT. Field Service Technician Experience:

• Excellent communication and documentation skills
• Experience working independently
• Experience troubleshooting and administering Microsoft Windows 10/11
• Experience administering Microsoft O365.
• Experience working for a managed service provider.
• Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.)
• Understanding of TCP/IP/VPN
• Experience with Firewall & Router Appliances preferred but not required
• Install, upgrade, support, and troubleshoot printers and computer hardware
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Install, upgrade, support, and troubleshoot computers, laptop and peripherals.

Additional Qualifications and Skills

• You are friendly and professional.
• You take pride in being a customer service-oriented person.
• You are a caring, driven and intelligent individual with the desire to pursue continuous development of personal growth as well as technical skills.

Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

COVID-19 considerations:
In office, we practice social distancing, everyone uses hand sanitizer and takes temp upon entering and throughout the day, and when interacting or going in and out, we wear masks. When going on site, we wear masks and gloves and insure clients are pract Ability to commute/relocate:

• Lincoln, RI: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have any industry related certifications, such as from CompTIA or Microsoft?

Experience:

• Windows: 3 years (Preferred)
• Networking: 1 year (Required)
• MSP: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person