Job Description

Candidate must be within 30 miles of Pittsburgh area. Must be eligible to work in the United States.

About the Role

A Magna5 Managed Services Systems Engineer is responsible for supporting Basic to Complex incidents reported by the Managed Services customer base. The position will require supporting small, medium, and large business networks/server environments. The engineer will gain experience through escalations and knowledge transfer from Senior engineers. Engineers must have knowledge of Office 365, Azure, Microsoft Server, Virtualization platforms, and security practices. Engineers will have the ability to troubleshoot all aspects of the environment when working through incidents.

You will work closely with the other staff members under the Manager\'s guidance and direction. You will be an example for other engineers in terms of knowledge, experience, and leadership. The team is expected to provide excellent customer service and technical assistance on all escalations and incidents worked. The group is expected to lead initiatives they are working until they meet resolution

Systems Engineer responsibilities include, but are not limited to, the following:

• Respond to customer support requests that come in via phone, email, chat, or customer portal
• Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
• Interact with clients using professionalism and promptness
• Jointly solve problems through collaboration with team members.
• Proven experience troubleshooting problems ranging from server, network, and PC issues.
• Must provide quality customer service skills in all forms of communication.
• Collaborate with other technicians on escalated customer support requests
• Document resolutions and build knowledge base articles
• Take proactive measures on incidents to help prevent further issues
• Troubleshoot advanced problems with a high-level overview of client environments
• Engage in continued certification training to improve their skillset.
• All technicians are required to track time and activity in the Magna5 ticketing system

What You Bring to The Team

Formal education preferred Associates/Bachelor\'s degree or technical equivalent. Relevant and significant industry experience in Information Technology may provide as a substitute for the education requirement. Industry certifications including Microsoft, VMware, Azure, or AWS certifications recommended Minimum of 12 months experience administering/supporting the following technologies relevant to systems engineering:

• Experience with Azure *highly preferred
• Virtualization including VMware and Hyper-V
• Storage and RAID concepts
• Active Directory: Group Policy, Sites & Services, DNS, DFS, Certificate Chains
• Windows Server and Linux (Ubuntu, CentOS, Red Hat)
• Exchange, Office 365, Hybrid Solutions and Migration, SPAM Filters
• Hosted and Cloud Solutions Azure & AWS
• Backup Solutions & Disaster Recovery
• Windows ATP Defender

Skills

• Microsoft Windows Server 2012/2016/2019 and Active Directory
• Microsoft Office Suite and Microsoft365 experience
• Fundamental understanding of DNS, DHCP and TCP/IP
• Microsoft Exchange and SQL Server
• VMware vSphere 6.5 and above
• Knowledge of back up technologies
• Knowledge of security practices and policies

Certification Expectations

• Microsoft, Cisco, Fortinet, and VMware certifications required.
• Cisco Certified Network Associate (CCNA)
• Microsoft Intermediate Certificates
• Security+

Hours & Schedule

The Magna5 Support Center operates 24/7. There are shifts during the day, evening, overnight, and weekends. The Support Center offers shifts 8x5 and 10x4 depending on qualifications and work schedule. All technicians will be part of an on-call rotation and may be escalated issues off hours.

Work Perks

• 100% permanently remote position with no plans to return to an office
• Extensive paid time off including paid holidays and float holidays
• Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
• 401(k) with generous employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities?
• Monthly mobile phone plan and internet service stipend

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at .

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Magna5 MS LLC