Job Description

Year Round

AUTHENTICITY | PASSION | COMMUNITY | INNOVATION | ADVENTURE

Alterra Mountain Company is a family of 16 iconic year-round resorts, the world\'s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world\'s most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada and Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.

A career with Alterra Mountain Company is more than what you do today; it\'s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

BESIDES WORKING SOMEWHERE AWESOME, WHAT\'S IN IT FOR YOU?

• Free Ikon Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver\'s RiNo Art District neighborhood

For information on Alterra Mountain Company\'s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

As our IT Systems Support Specialist, you will be the first line of support for desktop support requests in the Denver office and, at times, enterprise wide. You will work with the rest of the IT Team to provide outstanding customer service to the company. This includes technical support for Alterra Mountain Company\'s employees including installation, configuration, and maintenance of desktop software and hardware for personal computing devices. This position will serve as an interface between corporate team members and the technology department. Additionally, you will have extensive interaction with Alterra Mountain Company\'s executive leadership team and be a first responder to Audio/Video issues that occur in the Denver office conference rooms.

ESSENTIAL DUTIES

General Responsibilities:

• Provide high-quality first tier end-user support and customer service to helpdesk tickets for corporate employees including VIP technical support for Alterra Mountain Company\'s executive leadership team as needed
• Triage helpdesk tickets quickly and accurately with detailed notes
• Support, repair, configure, and upgrade Windows and Mac desktop and laptop workstations
• Provide basic support and troubleshooting of Ricoh copying, scanning, and printing technologies.
• Provide a seamless onboarding/offboarding process by ensuring that IT hardware, software, and associated accounts and access are provisioned/deprovisioned for new hires or leaving employees
• Administer software license entitlements, maintaining and updating inventory as required
• Troubleshoot A/V equipment and assist users with meeting technology setup and configuration including the technical support setup and special user requirements for special events such as large meetings/town halls and conference rooms as needed
• Provide regular reporting regarding usage, resources, problems, changes and other technical utilization statistics as needed
• Work with operations, systems, and network teams as appropriate to determine and resolve issues and serve as primary point of contact
• Move and re-configure hardware to accommodate personnel changes and needs
• Assist with maintaining a detailed inventory for all corporate IT assets and ensures proper technical inventory levels are kept and alerts proper team members of low inventories
• Provide mobile device and VOIP phone support
• Maintain technical standards and processes
• Other duties as assigned

COMPETENCIES & JOB REQUIREMENTS

• Exemplary customer service and communication skills
• Demonstrated knowledge and experience managing Windows PC and Mac laptop and desktop computers in an enterprise Active Directory domain environment, including system deployment/imaging and specifically SCCM/OSD, Intune, and Jamf
• Knowledge and experience managing Active Directory users, computers, and security groups.
• Some knowledge of network infrastructure concepts including enterprise WiFi, wired/ethernet switching and cabling, IP addressing.
• Understanding of Microsoft Office suite and M365 integration with OneDrive, SharePoint Online, and Teams
• Experience managing user file shares, file services, and related technologies
• Knowledge of enterprise video conferencing specifically Microsoft Teams Rooms (MTR)
• Experience with computer room / data center racking, cabling, power, and basic device troubleshooting
• Proficient in communicating technical information to non-technical audiences.
• Penchant for problem solving, persistence, and creativity in finding solutions to difficult issues.

EDUCATION & EXPERIENCE

Preferred:

• 2-year degree in a technical field or equivalent work experience

WORK EXPERIENCE

Required:

• 2+ years of experience in the IT field

LICENSES & CERTIFICATIONS

Preferred:

• A+ Certification

The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.\'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base hourly pay range: $21.63 to $32.69 per hour

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

Alterra Mountain Company