Job Description

Essential Duties and Responsibilities may include but will not be limited to the following.
Other duties will be assigned.
1. Technology orientation for new staff.
2. Mobile device management and support.
3. User login and account support.
4. Support user access to online resources and services
5. Computer Fleet Support by Imaging, deployment, and assignment.
6. Loads software such as operating systems and applications onto user equipment.
7. Respond to client inquiries concerning systems operation and diagnosis of system hardware,
software, and operator problems.
8. Assist with training of stakeholders when requested by the supervisor.
9. Install or assist in installation of hardware and peripheral components such as monitors,
keyboards, printers, and disk drives.
10. Remain flexible and adapt to changing support requirements.
11. Help desk Tier 1
12. Assist with clerical duties within the Technology Department
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Education and/or Experience
High School diploma or equivalent (GED).
Driver\xe2\x80\x99s License
Experience in Education or Enterprise environment preferred
Communication Skills
Ability to communicate with students and staff in a calm and friendly manner and to always appear
willing to assist. Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write, in english, routine reports and correspondence.
Ability to speak effectively before groups of students or staff.
Mathematical Skills
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.

Computer Skills
To perform this job successfully, an individual should have knowledge of computer systems and
information technology.
Certificates, Licenses, Registrations
CompTIA A+ Certification or Google IT Support or equivalent preferred

Other Skills and Abilities

Other Qualifications
Experience using computers and/or mobile devices in a work environment for several hours a day.
Physical Demands
While performing the duties of this Job, the employee is regularly required to walk and sit. The employee
is frequently required to stand. The employee must frequently lift and/or move up to 25 pounds and
occasionally lift and/or move up to 50 pounds.
Work Environment
The noise level in the work environment is usually moderate and continual.

Summary : To support students and faculty with technology needs and to assist senior
technical staff when needed.

Competencies - Successful job performance requires the following
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and
experience to complement data; Designs workflows and procedures.
Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information
skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason
even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and
progress; Completes projects on time and budget.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development
opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer
needs; Solicits customer feedback to improve service; Responds to requests for service and assistance;
Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to
others without interrupting; Keeps emotions under control; Remains open to others\' ideas and tries new
things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets
clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to
read and interpret written information.
Teamwork - Exhibits objectivity and openness to others\' views; Gives and welcomes feedback;
Contributes to building a positive team spirit; Puts success of team above own interests; Supports
everyone\'s efforts to succeed.
Cost Consciousness - Works within approved budget; Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free
environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity
and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and

on time; Supports organization\'s goals and values.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization\'s
strengths & weaknesses.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and
explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely
decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional
resources; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with
respect and consideration regardless of their status or position; Accepts responsibility for own actions;
Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions;
Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes
approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered
when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own
actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate
plan. Works efficiently with little supervision.
Initiative - Undertakes self-development activities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates
suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and
information in a manner that gets others\' attention.

Powered by Aspex Solutions - AppliTrack, Applicant Tracking for Educators. Online Job Employment Applications, Web Based Employment Applications for School Districts and Educational Institutions - You can also view at www.k12jobspot.com. K12JobSpot is a site that has thousands of teaching jobs - all from AppliTrack school districts.

Alaska Teacher Placement