Job Description

Position Summary

Located 45 minutes from the Nation\'s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America\'s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

Under the close supervision of the Department Director or designee, the IT Technician I provides technical support to all end users for all computer types, network-based components and software. Additionally, the IT Technician provides support for classrooms, audio visual equipment, labs, desktop, printing, laptops, and tablets. This position is entry level and requires the use of basic skills acquired through prior work experience. The incumbent performs work with minimal latitude for the use of initiative and independent judgement. The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College\'s staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

This position is open until filled. The College of Southern Maryland is an Equal Opportunity Employer.

Specific Duties and Responsibilities

Essential Functions:

• Provides technical support to technology end-users (desktop, labs, and/or classrooms) with a primary focus on hardware, software and peripheral equipment.
• Provides audiovisual support to college functions including (but not limited to) classroom support, miscellaneous ceremonies, faculty support/projects, student projects and college-supported community sponsored affairs.
• Provides technical support for the college\'s high profile events.
• Provides first and second level support for voice telecommunications as required.
• Closely coordinates activities with other ITS technical personnel and technology end-users to ensure the delivery of reliable desktop computing services. Works with the Technology team to develop and implement customer support services and procedures.
• Assists in the maintenance of proper documentation for microcomputer, desktop resources, audiovisual/distance learning equipment, video/web conferencing apps utilized at the campus.
• Maintains a high level of technical expertise and stays abreast of current and developing trends in information technology through professional reading, attending industry conferences, and professional development (training, education, and participation in professional associations).
• Assists with diagnostic testing and repairs of microcomputer hardware, software and peripheral equipment.
• Assists with the configuration of microcomputer hardware, software and peripheral equipment to meet end user requirements while remaining in compliance with department/college policies, guidelines and configuration standards.
• Relocates existing microcomputer equipment and assist in the installation and configuration of new microcomputer and/or network equipment as required.
• Works with the Software Purchasing Specialist to ensure that software licensing requirements are meet/enforced.
• Provides technical support for Distributed Printing, software and peripheral equipment used by the college.
• Assists in stocking and maintaining the college\'s microcomputer hardware parts inventory.
• Assists in administering college LANs and assists in installing and maintaining network hardware, cabling, etc. as required at the campus.
• Assists with the technical aspects of the college\'s distance learning network and video/web teleconferencing network. Maintains and troubleshoots the systems as required.
• Assists in the installation, operation, maintenance and repairs of college audiovisual and distance learning equipment including but not limited to Smart Podiums.
• Assists in coordinating the distribution and maintenance/repair of the college\'s campus-wide closed-circuit television network.
• Maintains an adequate inventory of audiovisual consumables (lamps, batteries, cords, jacks and media recording supplies, etc.) needed to operate, maintain and repair all college audiovisual equipment. Requests purchase of additional inventory as required to maintain adequate stock levels.
• Responsible for development and completion of documentation for work orders.
• Assist in providing proper documentation for department monthly, quarterly and annual reports.
• Performs an annual equipment inventory at the campus.
• Provides face to face basic training for operation of phone system, microcomputer resources and network resources to end users.
• Provides end user training for new software product, hardware and related technological equipment.
• Assists in stocking and maintaining the college\'s microcomputer hardware parts inventory.
• Provides face to face end users training for the proper operation of audiovisual, distance learning, and VTC equipment.
• Assists in the disposition of technology equipment and adheres to the proper procedures to insure compliance with applicable regulations for disposition.

Additional Duties:

• Performs other related work as required.

Minimum Education and Training

• High School diploma or equivalent trade school training in a computer/technology related field
• Minimum two years of experience in an educational computer support environment.
• Minimum of one Industry certification in (A+, Net +, Microsoft MSP/MCSE or equivalent).

Minimum Qualifications and Standards Required

Knowledge, Skills and Abilities:

• Working knowledge of desktop computer operating systems including DOS and Windows (98, NT, 2000, XP and 7) and the ability to maintain, troubleshoot and repair desktop PCs and peripherals.
• Work experience and proficiency with Microsoft Office, Launcher and/or Netscape Navigator (or other Internet browsers) is desired.
• Knowledge of audiovisual systems (especially video systems) and the ability to maintain and repair audiovisual equipment desired.
• Excellent communications (written and oral), customer service and problem-solving skills.
• Ability to adapt quickly to rapidly changing technology.
• Ability to translate technical terms for non-technical persons.
• Experience working in a technical team environment.
• Experience providing end-user training and teaching experience desired.

Physical Requirements:

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Government Jobs