Job Description

We Care. We Deliver. Our purpose is to create communities our residents are proud to call home. We currently own or manage over 70,000 units in North America and continue to grow.

B e ll Partners , a national leader in multi-family housing, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates.

Provide desktop support for regional corporate offices and approximately 250 remote apartment community locations. Respond to assigned trouble tickets within established timeframes for Service Level Agreements and log service requests. Communicate all issues to the IT Manager.

Essential Job Functions and Responsibilities:

• Provide desktop software, hardware, and networking to support for corporate offices and all apartment community locations (typically requires day travel, occasional overnight travel)
• Respond to requests for support via work tickets
• Communicate with end-users to understand their support request
• Provide end-user with realistic expectation for completing the work request
• Upon completion of the work request, communicate final results with end-user
• Perform regular preventative maintenance checks on PC\'s, printers, and copiers
• Manage trouble tickets and orders for telephone hardware, telephone service, and internet service at remote locations
• Maintain VPN connection to production and disaster recovery data centers via Meraki firewalls
• Image, configure, and deploy new computers; re-image existing computers when necessary
• Create and maintain Active Directory and Exchange user accounts
• Manage file share NTFS permissions
• Provision, configure, and support mobile devices and corporate office phones
• Ensure that computers are regularly patched and secured to prevent viruses or malicious attacks
• Collaborate with and assist the rest of the IT team
• Problem/resolution and root cause management
• Perform other assigned duties not defined above.

Additional Functions and Responsibilities:

• Additional duties as assigned.

Knowledge, Skills & Abilities:

• Installation, configuration, and management of Desktop Operating Systems such as Windows 7
• Windows Server 2003, 2008, 2008 R2 installation, configuration, and management
• Active Directory management and configuration
• MS Exchange, Outlook, and OWA management and configuration
• Mobile device, Exchange Active Sync configuration and management (iOS and Android)
• TCPIP configuration. Understanding of Broadband connections and firewall/router configuration
• Understanding of telecommunications, analog and VOIP phone systems.
• Desktop image creation, maintenance, and deployment
• Knowledge of MS Office Products
• Must have superior interpersonal skills
• Must demonstrate ability to provide exceptional customer service
• Must demonstrate support of Bell Core Values
• Exceptional written and oral communication skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must present a professional image

Education and Background:

• College diploma or university degree in the field of computer science, information sciences, or related field and/or 3 years equivalent work experience required
• Minimum 3 years of IT experience required
• Minimum 3 years of experience in the multifamily industry preferred.
• MCSE certification preferred

Bell Partners, Inc. ("BPI" or the "Company") is an equal employment opportunity employer. BPI\'s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. BPI also prohibits harassment of applicants or employees based on any of these protected categories. It is BPI\'s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Note to Applicants: Smoking is prohibited in all indoor areas of Bell Partners Inc. unless designated smoking areas have been established by a particular location in accordance with applicable state and local law.

Bell Partners Inc