Job Description

Point of Entry (POE)/First Steps Service Coordinator:

Qualifications: This position must have a minimum of a Bachelors degree and at least two years experience working with young children ages birth through 5 years.

Hours: Monday through Friday 8:00 am until 4:30 pm. Other times may be required with the job or adjusted by your supervisor.

This position reports directly to the Point of Entry (POE) Manager and/or Program Director.

Summary of Job Duties: The Point of Entry/First Steps Service Coordinator is a member of multi-disciplinary team responsible for providing services to children and their families. He/she will assist the child and the family in accessing medical, social, educational, and other activities.

Essential Duties and Responsibilities:

• Coordinate and actively participate in public awareness and child find activities.
• Determine the nature of each referral and the appropriate follow-up contacts.
• Provide intake into the early intervention system, including obtaining necessary information and releases.
• Inform the family of their rights and safeguards and of the availability of advocacy services.
• With the family's consent, meet the family in their home or at another location as preferred by the family to assist in identifying their priorities, resources and concerns.
• Secure medical information and history and recent evaluations and assessments of the child and arrange for additional ones, as needed.
• Ensure that eligibility for early intervention services is determined for the child.
• Prepare families for and enable them to participate in all aspects of the early intervention process.
• Coordinate, facilitate, and participate in development of the Individualized Family Service Plan (IFSP).
• Assist the family in reviewing available resources, services, and providers and in identifying other possible options.
• Ensure procedural safeguards, including confidentiality and timely delivery of services.
• Maintain ongoing tracking data and accurate records pertaining to children and families served and to available resources.
• Maintain communication and linkages with the District Early Intervention Committee (DEIC), local Preschool Interagency Planning Councils (PIPCs), and other community and local interagency groups in order to:

(a) share information, in accordance with procedural safeguards;
(b) address service coordination and child find/public awareness issues; and
(c) refine the service coordination system, as appropriate. * Establish and maintain cooperative and collaborative relationships with referral sources and service providers.

• Coordinate ongoing assessments and evaluations and promote early intervention teaming during these processes.
• Assist the family in developing a system for gathering and maintaining pertinent information and records.
• Ensure identification of the family's resources, priorities, and concerns on an ongoing basis and develop a partnership with the family through regular contacts.
• Coordinate, facilitate and participate in the development, review, evaluation, and updates of the Individualized Family Service Plan (IFSP) with the family and other members of the early intervention team on an ongoing basis.
• Facilitate, enable, and ensure the family's involvement and decision-making authority throughout the information-gathering process and the planning, development, implementation and evaluation of the IFSP.
• Assist the family in identifying and accessing appropriate services, resources, and providers for their child and their family.
• Serve as a single point of contact, in collaboration with the family, to coordinate, monitor, and ensure effective and efficient delivery of services that are pertinent to the child's and family's total service needs and assure that duplication and fragmentation are avoided.
• Facilitate collaboration and mediation among the family and service providers to ensure an integrated transdisciplinary process and to strengthen the family's ability to coordinate services for their child.
• Assist the family in times of crisis or unexpected events.
• Coordinate and facilitate development of plans for transition to preschool or other placement as part of the IFSP in a timely manner as defined by law.
• Ensure the faithful implementation of all procedural safeguards, including the family's right to implementation of the IFSP, the right to privacy under the Family Education Rights and Privacy Act (FERPA), the right to due process, and the right to advocate for additional services as may be determined necessary to meet the needs of the child and family.
• Maintain accurate records and ongoing data regarding the children and families served.
• Facilitate and participate in the evaluation of individual service outcomes and the evaluation of the Kentucky Early Intervention System (KEIS).
• Identify continuing education needs for self, families, and colleagues and seek resources, information, and training opportunities to meet these.

• Provide care based on ethical concepts, adhering to established standards of practice and engage in activities or behaviors that characterize professionalism.
• Ensure the accuracy, content and completeness of client files.
• Provide services within time requirement as set forth in Agency policy and procedures.
• Refrain from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
• Respond to emergency situation in a timely fashion.
• Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary.
• Other duties may be assigned.

Required Job Skills:

• Oral and Written Communication Skills
• Interpersonal Skills
• Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or in a crisis situation
• Ability to complete record keeping in a timely fashion
• Ability to formulate treatment objectives for the person served
• Ability to get along with diverse personalities and maintain effective working relationships
• Ability to work well with people of all races, backgrounds and needs

Additional Responsibilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable the individual with disabilities to perform the essential functions.

• Physically able to reach, push, pull, stoop, bend, stand, walk and lift up to 20 pounds.
• All staff must be certified in Cardiopulmonary Resuscitation within one month of employment and maintain the certification, if providing direct care.
• Possess a valid Drivers License and maintain a safe driving record if required for job performance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions, may be off-site from normal office location or placed at a Residential Program.

The noise level in the work environment is mild to moderate.

Environmental Data and Job Hazards:

• Hours of work are structured 7.5 or 8.0 hour blocks of time but may be subject to irregular and/or flexible hours based on needs or demands.
• Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials.
• All staff are required to participate in yearly trainings regarding infection control and safety in the environment including hazardous waste and blood borne pathogens.
• All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potential dangerous situations including when police need to be summoned.

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Cumberland River Behavioral Health