Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Knowledge Management ProfessionalWhat does a successful Knowledge Management Professional for Servicing, Merchant Solutions do at Fiserv?As a Content Creator, you will leverage your technical knowledge and writing skills to produce clear, accurate, and engaging knowledge for Fiserv\'s products. Your efforts will simplify complex information for Service Agents and Call Center team members, enhancing our AI tool\'s functionality and ultimately assisting our merchant clients with their service experience. Join us to make a real impact on our merchant solutions!What you will do:

• Write clear and helpful documentation for Fiserv\'s products, including Knowledge Base Articles, User Guides, and Quick References.
• Utilize product knowledge and editing skills to deliver top-notch documentation.
• Handle all aspects of documentation development, including identifying requirements and reporting timelines to the project sponsor.
• Research, write, and verify documentation with relevant departments to ensure accuracy.
• Transform complex or unstructured data into user-friendly material and review requirements for product enhancements.
• Perform quality checks, including technical reviews by development teams and other SMEs.

What you will need to have:

• Bachelor\xe2\x80\x99s degree in Technical Writing, Mass Communications, English, Computer Science, Business Administration, Project Management, or Communications.
• 3 years of writing experience in the financial industry.
• Experience with MS Office, including PowerPoint, and HTML.
• Experience working with SMEs and Product teams to obtain information.
• Prior experience with knowledge management methodologies, tools, and concepts.
• Strong problem-solving, analytical, and investigative experience.
• Experience with ServiceNow and a working knowledge of KCS Knowledge-Centered Support methodology.

Important info about this role:

• We\xe2\x80\x99re better together. This role is fully on-site.
• To be considered, you must be legally authorized to work in the U.S. without needing sponsorship now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

Perks at work:

• We\xe2\x80\x99re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a range of medical, dental, vision, life, and disability insurance options and well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine\'s "World\'s Most Admired Companies\xe2\x84\xa2" 9 of the last 10 years, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI\xe2\x80\x99s Internet Crime Complaint Center.

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