Job Description

Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively hiring a Knowledge Manager with TS/SCI clearance and polygraph to join our Mission Technology Division working in Reston, VA. You will be responsible to provide support with data management, data curation, establishing workflows, records management, and metadata management. The Knowledge Manager will assist with the customers Knowledge Management (KM) efforts by obtaining and documenting applicable technical detail from the system and/or application administrators, decentralized customer support teams, help desks, customers, senior management, and other technical professional staff and support organizations through clear and timely communication. Additionally, the Knowledge Manager will maintain, update, and assist with migration of all other forms of knowledge management technologies (e.g., websites, SharePoint, etc.) leveraged by the teams and program. The Knowledge Manager will provide suggestions and improvements on increasing the efficiencies of workflows through both data management and insights gained from the program. The Knowledge Manager will find ways to effectively share digital assets, publicize evaluation data and metrics, and educate the workforce on new workflows designed to increase data acumen and/or improve efficiencies across the enterprise.

RESPONSIBILITIES

• Analyze and recommend techniques and tools to track and manage data and digital assets.
• Reviewing, analysis, quality assurance, cataloging, and metadata management of holdings across the data lifecycle of digital and training assets.
• Provide quality control and quality assurance support for digital records and systems.
• Work collaboratively with the various customers to ensure processes are complementary and aligned with strategic goals and other initiatives taking place across the school.
• Identify, generate/compose, curate, edit, clean, and tag content for hosting, posting, publishing to internal locations.
• Catalog, host, and make contract deliverables and organizational artifacts discoverable and usable for intended audiences
• Gather, analyze, and compose technical information regarding the systems and services
• Translate technical information into clear, readable documents and presentation to be used by technical and non-technical personnel \xe2\x80\x94 ensure the use of proper technical terminology
• Support the development, updating, and maintenance of digital or non-digital content (e.g., graphic design) to improve the quality and enhance the usability of these products
• Draft and coordinate interagency agreements (e.g., MOU, MOA, SLA, etc.) to ensure maximum availability of services and capabilities, to include escalation to external organizations as needed
• Draft and maintain Service Level Agreements (SLAs) to monitor work and services for all services/products (e.g., COTS, GOTS) in accordance with policies and guidelines \xe2\x80\x94 a SLA defines the experience an external actDor (e.g., user, system, service) will receive if they use the mission solution
• Draft and maintain standard operating procedures (SOPs) per request and guidance to ensure business and operational continuity

REQUIRED EDUCATION & EXPERIENCE

• Must possess an active TS/SCI clearance with polygraph
• BS Degree in Information Management, Library Sciences, or equivalent.
• 12 \xe2\x80\x93 15 years of prior relevant experience or Master\xe2\x80\x99s with 10 \xe2\x80\x93 13 years of prior relevant experience.
• At least five years of specific experience doing data curation and management as well as assessing its impact on performance improvements on the job.
• Experience in consulting skills partnering with Subject Matter Experts (SMEs).
• Excellent interpersonal skills in working on a team.
• Strong communication skills across multiple mediums to explain options, recommendations, workflows, and rationale to decision-makers and SMEs.
• Ability to assess the utility and value of programs and recommend modifications to them.
• Ability to identify vital records, categorize them, and develop tools to track, store, and retrieve them.
• Bachelor\xe2\x80\x99s degree and at least ten years of experience in survey analysis or related field.
• Experience designing, developing, and analyzing data collection, storage, and management tools.
• Knowledge of and skill in various quantitative and qualitative data collection methodologies.
• Skill in applying practical knowledge and understanding of the mission and work to learning and/or performance solutions.
• Experience supporting Agile workflows and using common tools like JIRA and Confluence or the equivalent.

Equal Employment Opportunity / Affirmative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

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Acclaim Technical Services