Shifts = A mix of 8 hr and 12 hr shifts for this position. PURPOSE OF THIS POSITION The purpose of the section coordinator is to have oversight of the technical department they are assigned. They are responsible for ensuring policies and procedures in areas are up to date, training new personnel, teaching students and maintaining adequate coverage in the department. The section coordinator is responsible for maintaining compliance and meeting all technical regulatory requirements of certification for the specific area of lab. The section coordinator will assist the Laboratory Director/Manager in managing operations of the entire lab as delegated, including staff performance evaluations. JOB DUTIES/RESPONSIBILITIES Duty 1: Organizes department. Develops orientation protocol. Orients and teaches students and new associates as necessary. Regularly demonstrates a thorough knowledge of current job duties. Keeps aware of new techniques in the field by reading and attending meetings. Participates actively in laboratory staff meetings. Keeps abreast of posted information from memos, minutes of meetings and department communication logs. Duty 2 : Uses customer\xe2\x80\x99s name and smiles when communicating. Is timely in response to customers\xe2\x80\x99 needs. Communication reflects BVHA script, (please refer to winning phrases in the handbook) and culture of Service Excellence. Practices effective communication skills, i.e. listening, phone skills, etc. Performance reflects relationship to BVHA mission and values. Maintains clean, neat, professional appearance, i.e. wears ID badge, and complies with department dress code. Duty 3: Obtains blood specimens using correct technique, labels legibly and completely. Properly processes laboratory requisitions and specimens. Ensures that adequate supplies are available for assigned departments. Keeps work area clean and neat. Makes sure area is disinfected regularly. Duty 4: Performs routine daily set-up and maintenance procedures on laboratory equipment. Records all data in proper place, evaluates and repairs if data is outside specifications. Informs laboratory director of any unresolved malfunctioning laboratory equipment or reagents impacting patients\xe2\x80\x99 services. Troubleshoots, repairs, or calls repair person when necessary. Performs with a minimum of errors. Works neatly and with accuracy regardless of volume of work. Works with lab director for the selection and acquisition of new lab equipment and products. Evaluates and sets up new laboratory procedures or instruments. Duty 5 : Completed assignments reflect an average rating or better for quality of work. Shows willingness to assist other laboratory personnel as time permits. Works at a suitable pace. Can adjust as workload increases. Maintains organization of area despite frequent interruptions. Duty 6: Maintains quality control records. Assesses quality control results to ensure good test results are reported. Follows proper procedure when found to be in an out-of-control situation. Demonstrates good understanding of Quality Control. Makes sure to communicate to other personnel any quality control or instrument problem, especially between shifts. Reviews quality control data to ensure good quality of work is being maintained. Correctly monitors and evaluates quality control information. Duty 7: Properly records results on report forms including date and initials. Checks validity and accuracy of test results obtained by section personnel. Shows good judgment in determining accuracy of reported laboratory results. Consistently reviews other pertinent laboratory data to better assess abnormal test results. Duty 8: Shows good organizational skills to ensure the patient\xe2\x80\x99s results are available in a timely manner. Prioritizes correctly to ensure that most important work is completed first. Plans for the effective insertion of STATS into a busy schedule. Uses systematic approach to all areas of work. Duty 9: Assists laboratory director in interviewing prospective employees and evaluating present employees in the section. Assists laboratory director with all phases of administrative work at the discretion of the director. Consistently makes good management decisions regarding his/her section. Demonstrates good attitude to peers and the laboratory personnel. Coordinates activities of workers to assure adequate coverage of the section. Delegates appropriate responsibilities to promote smooth operation of the department and growth of associate\xe2\x80\x99s work experience. Provides immediate direction to duty assignments of all workers in the section. Demonstrates responsibility and accountability as their profession, practice and job dictates. Demonstrates maturity and accountability in serving all customers. Complies with organizational policies, procedures and practices. Duty 10: Interacts well with patients. Interacts well with physicians. Cooperates with other professionals both inside and outside the laboratory. Maintains an organizational understanding of expectation that all laboratories operating within the BVHS health system are aligned to operate as one department to improve efficiency, quality, and value at the direction of the Administrative Laboratory Director. Consistently maintains a cheerful professional manner. Makes suggestions in a positive, tactful manner. Duty 11 : Is punctual and is present when scheduled. Adheres to attendance policy \xe2\x80\x93 please document absences, occurrences and tardiness Duty 12: Completes all department mandatory learning requirements for specific job, successfully complete personal and departmental goals, and complete all assigned Laboratory Competency requirements and documentation. Associates must also work within and consistent with the BVHS Mission, Vision, and Values. REQUIRED QUALIFICATIONS
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