Job Description

Description

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GENERAL PURPOSE:

Under close supervision, performs a variety of customer service and general clerical and accounting functions associated with receiving, processing and posting all revenue transactions in support of accounting systems for the Landfill divisions.

Essential Duties and Responsibilities

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PRIMARY

DUTIES AND RESPONSIBILITIES:

The following duties

ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Greets customers and explains landfill and recycling services and fees; assists customers as needed; answers the telephone and responds to general inquiries; sets up new residential and commercial services. Performs a variety of cash handling responsibilities; balances cash drawer; prepares and reconciles daily deposits, prepares deposit for finance; collects fees, receives cash or charge payments, provides correct change and issues receipts to customers Performs various clerical duties; prepares and maintains files, records and logs; enters and corrects information in the computer system and backs-up computer system files. Operates computer for processing customer transactions; is responsible for entering information on waste materials and tonnage amounts and weighing incoming or outgoing vehicles; directs customers to proper unloading areas. Performs opening and closing scale house functions; checks vehicles for hazardous or prohibited materials; accepts or rejects waste loads; utilizes waste screening methods to determine acceptable material; prepares paperwork for incoming and outgoing loads of recyclable material. Researches municipal billing to obtain account information for proper payment or determining action to be taken when setting up services. Monitors and ensures proper operation of automated, inbound, and outbound scale systems; utilize a two-way radio to communicate with landfill field staff and maintains the scale house in a clean and orderly condition. Performs other duties as assigned or required.

SUPERVISION EXERCISED:

None.

Minimum Requirements

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MINIMUM QUALIFICATIONS:

One year of cashiering or related experience, high speed data entry familiarity with computerized equipment and customer service; experience with general cash receipts; and the ability to use different software programs when necessary.

Education and Experience:

High School diploma or GED equivalent; some clerical and customer service experience preferred.

Supplemental Information

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Necessary Knowledge and Skills:

Knowledge Of:

City policies and procedures. Customer service and cashiering principles and practices.

Skill In:

Customer service and data entry. Operating a personal computer utilizing a variety of business software. Cashiering practices and cash handling procedures Following and effectively communicating verbal and written instructions. Receiving payments and making correct change. Establishing and maintaining effective working relationships with co-workers and the public. Accurately performing cash drawer and batch balancing functions. Providing quality customer service and staying calm during difficult customer situations. Working in a fast-paced environment.

Physical Demands / Work Environment:

Work is performed outdoors and in Public Works facilities. Work involves extensive walking and standing; may involve climbing ladder to inspect waste loads in large open-top vehicles.

The City does not hire at the top of the range. Candidate may start above the beginning of the range depending on qualifications.