Job Description

OverviewUniversity of Louisville Physicians is hiring a Lead Front Office, FT, DaysLocation:5100 Outer LoopLouisville, Kentucky 40219About UsUofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.With more than 12,000 team members\xe2\x80\x94physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals\xe2\x80\x94UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.Our MissionAs an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.JOB SUMMARYResponsible for overseeing the duties of staff at the front office and call center. The duties will include: check- in and check-out, call center, scanning and filing in electronic medical records, appointment scheduling, referral process to specialists, release of medical records, and HIPAA. Ensure responsibilities are carried out with accuracy and timeliness.ResponsibilitiesJOB RESPONSIBILITIES

• Supervision of front office staff that is responsible for check in and check out of patients, scheduling of patient appointments, specialty referrals, hospital tests and orders.
• Supervise call center staff that will be handling calls requesting appointments with many physicians. Assure staff is trained to answer appropriately, and following all scheduling protocol.
• Approve time off requests prior to staff submitting to Medical Office Manager on ADP time keeping.
• Will enter physician schedules into Centricity and create templates.
• Manage rotation schedules for check in, check out and call center staff.
• Hold meetings monthly or as needed with staff.
• Adheres to HIPAA guidelines and ensures the same from the front office and call center staff. Reads, acknowledges and follows updates to policies and procedures.
• Other duties as assigned.

QualificationsMINIMUM EDUCATION & EXPERIENCE

• High School Graduate or GED
• Four years or more experience in a medical front office.
• Additional experience may be substituted for advanced educational requirement.
• Supervisory experience.
• Experience with electronic health records such as AllScripts and GE Centricity is a plus.

KNOWLEDGE, SKILLS, & ABILITIES

• Initiative, communicator, problem solver
• Proactive - anticipates and plans for problems before they arise
• Service Excellence \xe2\x80\x93 responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
• Organized \xe2\x80\x93 manages time effectively, keeps tasks appropriately prioritized
• Flexible \xe2\x80\x93 ability to change directions as needed for the good of the department or organization
• Critical Thinking \xe2\x80\x93 ability to think through issues and identify appropriate options
• Work Ethics \xe2\x80\x93 motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
• Interpersonal \xe2\x80\x93 can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
• Team \xe2\x80\x93 ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.
• Emotional Intelligence \xe2\x80\x93 ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
• Self-Awareness \xe2\x80\x93 ability to reflect, understand limitations, and seek appropriate assistance and guidance
• Judgment \xe2\x80\x93 exercises discretion and due diligence when making decisions and recommendations
• Quality \xe2\x80\x93 is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
• Presentation \xe2\x80\x93 can speak in front of people to deliver necessary material or messaging
• Ability to influence professionals of senior management level.
• Solid sense of confidentiality and discretion.
• Exceptional interpersonal, leadership, and communication skills
• Knowledgeable in HIPPA Compliance and Privacy Rules

WORKING CONDITIONSAbility to be stand, sit, or walk for long periods of the day.

UofL Health