Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team \xe2\x80\x93 one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Program Manager

Overview

• Owns the planning, execution, and delivery, from inception to completion within schedule and budget, for one or more programs
• Proactively mobilizes, orchestrates, and accelerates complex initiatives with dependent organizations to ensure successful execution and completion
• Reports on progress, ensuring dependencies are owned and completed while illuminating risks and associated mitigations and remediation
• Operates across teams and businesses utilizing depth of a business domains to oversee and fill the gaps between teams and processes while removing all blocking issues necessary for successful delivery

Responsibilities

• Plan and manage multiple initiatives, projects or activities in a coordinated way from inception through successful delivery

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• Completion of milestones and scalability of mechanisms to provide clarity and achieve desired outcomes with dependent teams

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• Deep understanding of the business domain and objectives in order to shape successful execution plans

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• Relentless focus on our customers, as we drive solutions and positive impact

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• Work across multiple teams (may be cross-cutting across programs, business/engineering teams, and/or technologies or work may be vertically focused on a single program within a domain) to drive strategy alignment and partnership against complex objectives

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• Align dependent organizations to accomplish objectives

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• Work directly with internal and external to Mastercard technology providers and customers

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• Work with limited guidance, seeking guidance as needed because the program outcomes are defined but the execution plan is not.

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• Deep understanding of the business and technical requirements for the initiatives that you are managing

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• Understand the needs of key players- the consumer, user and customer for long term solutions

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• Recognize complexity within the program and propose simplified solutions

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• Help stakeholders and consumers make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability through relentless focus on our customer.

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• You identify blocking issues and manage their resolution.

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• Identify, assess, track and mitigate issues and risks at multiple levels

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• Write documentation as required

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• May define and adhere to program budget

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• Partner with industry vendors to provide resources that support our initiative and identify partnership opportunities to increase our areas of knowledge, opportunities, and learnings

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• Identify, collect, synthesize and communicate risks and blockers in a concise, accurate, and professional manner for senior leadership to ensure alignment based on evolving priorities

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• Accurately reports progress, status anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels

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• Work across teams to measurably improve, streamline, and/or eliminate excess processes into simple straight forward solutions.

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• Regularly define and review key success metrics for data-focused tracking and proactively seek out new and improved mechanisms for visibility ensuring your program stays aligned with organization objectives

Experiences

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard\xe2\x80\x99s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard\xe2\x80\x99s guidelines.

Pay Ranges

O\'Fallon, Missouri: $99,000 - $154,000 USD

Purchase, New York: $114,000 - $177,000 USD

Mastercard