Job Description

AT&T Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We recruit, develop, and empower a diverse, high-performing workforce which is passionate about what they do, committed to our shared values and dedicated to our customers\xe2\x80\x99 mission.

Our DHS Team supports our Nation\xe2\x80\x99s homeland security efforts providing, operating and assuring mission-critical wireline, wireless (including FirstNet), and vehicle-telematics services for the full spectrum of mission execution.

AT&T will provide specialized Life Cycle Engineering (LCEs) support for the Transportation Security Administration (TSA).

All work is to be performed during Normal Business Hours of 7 a.m. to 5 p.m. EST, Monday through Friday. Weekend and Holiday coverage (based on AT&T Holiday Schedule) is excluded. The intent of this service is to provide assistance to the customer beyond the normal scope of AT&T support. The Scope-of-Work encompasses Life-Cycle support of the TSANet co-managed network in accordance with the EIS Contract.

Job Duties/Responsibilities:

• Build TSA router configurations prior to implementation according to planned designs. This includes hardware/software verification using pre-staged configurations from AT&T facility, if needed.
• Keep up to date all AT&T router configurations templates (TSA & FAMS) using TSA\xe2\x80\x99s SharePoint tool.
• Perform quality assurance and integrity of router configurations.
• Serve as the technical liaison for collecting and collating engineering data pertaining to the management and operations of the routers operating in the TSA network.
• Serve as a point-of-contact for AT&T owned equipment racked within TSA\xe2\x80\x99s 3rd floor Main Server Room (MSR) at the TSA Headquarters location.
• Ensure network changes are implemented properly and in a timely manner.
• Review and analyze network re-designs, expediting the re-design process to speed implementation.
• Identify and resolve chronic network issues (excludes physical layer issues).
• Provide network traffic analyses to support optimal network management
• Handle TSA escalations at LCE level.
• Identify issues that could cause potential customer problems; work with various departments to mitigate or resolve these issues.
• Perform transition TSA implementations. This includes configuring the out-of-band encrypted modems. Supervise installations during activation conference calls. Track exceptions that occur during the activation, work to get them resolved in a timely manner.
• Write-up RFCs and submit them to TSA\xe2\x80\x99s SCCB (System Change Control Board). Coordinate such changes through the proper channels. Perform and/or submit network changes.
• Support any circuits disconnect and coordinate erasure of device configurations.
• Provide supplemental operations on a Tier-3 level. This will not replace the existing ticket management functions inherent within the AT&T NOC organization.
• Provide product expertise for Cisco product families, including the BOM for TSA\xe2\x80\x99s router packages.
• Work cooperatively with other TSA contractors/engineers (Peraton, Cisco, etc..) to seamlessly investigate and resolve issues.

Required Clearance:

Clearable and able to obtain Public Trust (#clearable) (#publictrust)

Required Qualifications:

• Three to five years of experience building, implementing, and maintaining router configurations.
• Anticipates potential problems, identifies risks, and plans contingencies.
• Able to work independently when provided with broad objectives.
• Able to work multiple issues simultaneously while maintaining professional composure.
• Ability to effectively convey ideas, facts, and directions in either written or verbal form, both informally and formally.

Desired Qualifications:

Ready to join our team? Apply Today!

Our Life Cycle Engineer\xe2\x80\x99s earn between $105,600 - $155,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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