Are you a master of coordination and scheduling, with a knack for keeping everything in order? American Property Management is seeking a talented Maintenance Planner to join our dynamic team. If you thrive on organizing tasks, communicating effectively, and utilizing top-notch planning skills, this role is tailor-made for you. As our Maintenance Planner, you\'ll be at the heart of our operations, ensuring seamless coordination and scheduling of maintenance activities across nearly 1,000 homes in the Manhattan area. Your strong organizational prowess and excellent communication skills will be key in liaising between owners, residents, and internal stakeholders to keep everything running smoothly. You\'ll analyze data and make informed decisions to optimize our maintenance processes. If you\'re a problem-solving guru who excels in planning and coordination, we want to hear from you! Join us at American Property Manager and be part of a team where your skills make a real difference. Apply now and let your talent shine! Essential Job Responsibilities:

• Coordinate the move-out process by managing move-out reports, ensuring timely communication with the team, and overseeing move-ins and move-outs to meet deadlines.
• Schedule and organize preventive maintenance checks to uphold property standards and prolong asset lifespan.
• Oversee pest control contracts, liaising with service providers and residents to coordinate services effectively.
• Efficiently troubleshoot and assign past-due work orders to appropriate vendors or internal staff, ensuring prompt resolution.
• Manage external landscaping services, including mowing and additional landscape services, by coordinating with vendors to maintain curb appeal.
• Schedule and supervise seasonal maintenance tasks such as gutter cleaning and HVAC tune-ups in fall and spring with designated vendors.
• Identify and schedule snow removal services to maintain safe and accessible premises during winter months.
• Support inventory management by ensuring adequate stock levels in the warehouse and fleet to support maintenance operations.
• Handle inbound calls from residents and owners, addressing inquiries and service requests promptly and professionally.
• Facilitate maintenance surveys between owners and residents, ensuring timely distribution and response to enhance service quality.
• Address resident concerns and requests promptly to maintain high levels of resident satisfaction.
• Assist the management team with various tasks as needed to support property operations and objectives.
• Review deposits before sending disposition letters to residents, ensuring accuracy in billing, evaluating damages, and coordinating with deposit team for completion of the deposit process.

Essential Job Requirements:

• Minimum 2-years customer service experience preferred
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills
• Operate telephone, personal computer/keyboard, Microsoft Office including Excel and Outlook, community software
• Superb time management abilities
• Demonstrate an ability to support and contribute to team
• Comply with expectations as demonstrated in the employee handbook
• Comply with federal, state and company policies, procedures, and regulations
• Must have working smart phone
• Must have valid driver\xe2\x80\x99s license and ability to pass a motor vehicle record check, per our insurance regulations
• Must consent to background check

Employee Acknowledgement This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation. Physical Demands While performing the duties of this job, the individual must be able to sit, reach with hands and arms, as well as use hands and fingers for frequent data entry and computer use for extended periods of time. The individual must also be able to utilize stairs, occasionally stoop, kneel, crouch as well as be able to lift up to 75 pounds. Specific demands also include the ability to talk to and hear customers and staff. Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver\'s License (Required)

Work Location: In person