Job Description

We\xe2\x80\x99re Squeeze, a feel-good company, from the Founders of Drybar.A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It\'s so important that we\'ve made it our company mission to be the best part of our guests\xe2\x80\x99 and team members\xe2\x80\x99 day.Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It\xe2\x80\x99s a completely fresh approach to a way better massage experience.THE PERKSCompetitive hourly rateHealth benefits (including vision & dental) and 1-week paid vacation for our employees who work just 32 hours or more. That\xe2\x80\x99s as few as 4 shifts per week!Paid Sick Leave1 free Mid Squeeze (50-minute massage) a monthAt Squeeze, all add-ons are complimentary. That means no quotas or upselling!Annual performance raises ($1/year)Flexible schedulesResponsive, empathetic, and understanding Management providing on-site leadershipA revolutionary, feel-good culture (including snacks to keep you fueled, points from peers redeemable for gift cards, and branded swag)Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members growNurturing, supportive environment, no matter where you\'re at in your careerLeadership and career advancement opportunities in management and trainingTeam-building offsitesFeel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)ABOUT YOU

• You are experienced in managing front-of-house operations for high-volume retail service businesses, exceptional with technology, and acutely aware of your surroundings.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
• Words that describe you include: energetic and detail-oriented. You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can\xe2\x80\x99t help but grow and are constantly striving to be your best self, and you\xe2\x80\x99re excited to leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZECheck in and greet guests with a warm and friendly welcomeProvide over-the-top, exceptional guest serviceEnsure front of house and guest lounge is maintained to Squeeze standardsExpert at all things app-related! Squeeze\xe2\x80\x99s experience is digital end-to-end, so you\xe2\x80\x99ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much moreResolve guest issues in the shopEXPERIENCE REQUIREMENTS1+ year in retail, preferably technology or front-desk, service-related experienceProven track record in delivering an exceptional guest experienceExcellent problem solving and troubleshooting skillsStrong communication and multi-tasking skillsExperience with Zendesk preferredEnough from us though, let our team tell you why Squeeze is a 5-star employer on Glassdoor and why 96% of our team would recommend us as a great place to work:

• \xe2\x80\x9cLeadership here is fantastic. I rave about it to people. If you have a concern, you feel listened to, if you need help, you get help.\xe2\x80\x9d - Alex
• \xe2\x80\x9cThe space is amazing. They definitely thought of everything to make our jobs easier. I also love the flexible shifts.\xe2\x80\x9c - Caitlyn
• \xe2\x80\x9cI think it\'s wonderful that a company in our industry is offering health benefits, sick pay, vacation, free massages. Those are all things you don\'t find anywhere else.\xe2\x80\x9d - Paulina
• \xe2\x80\x9cWe have this thing called \xe2\x80\x9cPats on the Back,\xe2\x80\x9d which lets us reward our teammates with points they can redeem for gift cards or donate to charity. It\xe2\x80\x99s a feel-good culture.\xe2\x80\x9d - Clinton

MEET YOUR MANAGER, CHANELLE ALVARADO!Hello! I\'m Chanelle, and I\'m a mother, wife, self-proclaimed faux animal whisperer, and a lover of laughter. I like to foster an environment where everyone feels valued, appreciated, and understood, and I think my team would describe me as "no artifice and fair." I encourage self care among my team by letting each person know that requesting time off should not fill them with dread that it will be denied or be a burden to the rest of the team to cover. We\'ve only got one shot at this \xe2\x80\x93 we must enjoy it.Three words that describe the culture of our shop are fun, exciting, and engaging. My favorite vacation destination is Montana (for now). While I secretly like to binge slashers, my favorite film of all time is the Wizard of Oz. If I were a dog, I would be a chihuahua pit mix!I acknowledge that I am applying for employment with an independently owned and operated Squeeze Franchise, a separate company and employer from Squeeze Corporate and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation: hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Squeeze franchisee.Powered by JazzHR

Squeeze Massage