Description
The hiring manager reserves the right to make a hiring decision at any time. It will be in your best interest to apply as soon as possible.
Schedule: Mon - Fri / 8AM-5PM
What you will be doing:
Reporting directly to the agency\'s Public Records Officer, you will assist in managing agency risks arising from criminal destruction or misappropriation of public records. You will support the agency\'s operations and records management in accordance with regulation and best practice. You will analyze management and business issues and processes regarding core agency administrative functions and policies, provide consultation, develop strategies, conduct research, and formulate recommendations on agency operations and records management.
Who we are looking for:
We are looking for someone who knows how to stay organized, has a strong ability for time management and multitasking, strong attention to detail, and overall has the integrity for the work being done. The work environment is fast paced, flexible in workload, and independent without a lot of supervision.
If you have a passion for serving in the area of civil rights, this would be a perfect place for you!
Who we are:
Created by the Legislature in 1949, the Washington State Human Rights Commission (WSHRC) is responsible for administering and enforcing the Washington Law Against Discrimination (WLAD). The mission is to eliminate and prevent discrimination in Washington State through the fair application of the law, efficient use of resources, and establishment of productive partnerships in the community.
The Commission is made up of five members appointed by the Governor, who appoint an Executive Director. The Executive Director appoints investigative staff, and other employees as needed to conduct the day-to-day operations of the agency. The Commissioners meet monthly and provide policy direction, adopt regulations, vote to grant or deny requests for reconsideration of previously issued investigative findings, and conduct outreach in their geographical communities.
Currently, the WSHRC is hiring a new Customer Service Specialist 2 (CSS2). The role is vital not only to the agency but to the support of the investigative team and administrative staff. Due to an increasing number of inquiries in regards to questions and concerns, the need to find a talented professional who can remain neutral and impartial is very important. The position responds to a high volume of inquiries via phone calls, mail and emails providing information regarding the process for filing a complaint with the agency and/or makes referrals to other organizations for a resolution.
Duties
Some of what you\'ll enjoy doing includes:
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