Job Description

Summary

Do you want to be a part of a new territory, build from the ground up and lead the market? Big Guy Storage is launching the Go Mini\xe2\x80\x99s portable storage offerings in the Idaho market. We currently have two locations: Battleground, WA and Lebanon, OR and will be expanding to several more locations soon. Do you thrive in a learn and grow environment? Do you seek an entrepreneurial role, while having strong company backing? If you say, Let me at it! This is for you!

Create a company where you have a lasting impact!

The Manager in Training fulfills an important role within our business by developing new customers, expanding the territory through leads and outbound sales calls; delivering outstanding customer service: scheduling and managing drivers, as the territory expands while holding the operational excellence needed for this new business. This position allows you to take ownership of the location (s). Our individual performance is a direct contributor to our customers\xe2\x80\x99 experience and the growth of our company. We incorporate the personal grit required to get the job done and done well! This role must exhibit a proactive leadership style, meeting both operational and customer related challenges head-on. They must have the ability to pivot smoothly between tasks and projects and multi-task efficiently, while delivering results. They have an eye for potential, evaluating emergent needs accurately and prioritizing customer acquisition and development as the main priority. Most of all, they are passionate about our core business \xe2\x80\x93 providing our customers with high quality portable storage units, the best value, and can-do experience.

What You\xe2\x80\x99ll Do

• Work hand-in-hand with the Storage Champion and owner to lead and prioritize new customers and the developing team to work to their full potential every day.
• Prioritizing sales: outbound new business acquisition and the cultivation and growth of our existing customers
• Ensure and provide excellent customer service throughout all communications and be the lead point of contact for all customer needs.
• Monitor and drive continuous improvement of location Key Performance Indicators (KPIs)
• Answer phones for all locations, currently Twin Falls & Boise
• Assemble Go Mini units upon delivery and maintain inventory targets for delivery and growth.
• Cleaning and maintaining the Go Mini containers to ensure customers receive the best product and our inventory is well maintained.
• Establish vendors for needs of the business and maintenance schedules of vehicles and facilities.
• Lead essential team projects, such as weekly promotional customer outreach and routine relationship building practices with existing customers.
• Provide hands-on support for all other operational tasks, delivering Go Mini\xe2\x80\x99s when needed, billing, collections, cash management, inventory management, cleaning, and other essential functions.
• Accountable for lead management and conversion of companywide software programs, including GM1, Rent Manager, StorEDGE, and Zoho.
• Accurate and daily accounting duties in RM, GM1, and storEDGE including: entering purchase orders for vendor and recurring payments, entering daily deposit transactions, managing confidential customer payment data (credit/debit cards), and working with centralized accounting to ensure all banking responsibilities are met.
• It is a requirement that our Property Management system is utilized to manage tasks, priorities, communications, and the business as a whole including accounting and purchase orders.
• Ensure a safe, positive, and productive working environment for all employees based on company and legal policies and procedures.

What You\xe2\x80\x99ll Need

• Determination and tenaciousness to complete this dynamic and multifaceted role by hitting your targets and maximizing productivity through continuous learning and efficiencies.
• Work collaboratively to improve overall operations, workflow and overall customer acquisition and satisfaction.
• Experience in leading sales and operations and developing a team in a fast growth environment.
• Excellent customer service skills, including the patience and ability to de-escalate tense situations.
• Readiness to participate in the physical operations of the location, including maintenance coordination, cleaning, and core daily functions to support the growth and expansion of this new market.

Compensation & Benefits:

$45K, Dependent on experience

Competitive benefits package that includes medical, vision, dental, disability insurance, life and AD&D insurance, 401k with matching

** This position will require driving between the Battleground, WA and Lebanon, OR sites and remote work.

EEO *Must be authorized to work in the US*

CFM Management, Inc.