Job Description

Port City Veterinary Referral Hospital is seeking a Manager of Operations to help lead and grow our well-established veterinary hospital. This opportunity will cover various departments within our hospital in Portsmouth, New Hampshire. Departments include Radiology, Internal Medicine, Ophthalmology and Medical Oncology. We also have an additional Manager of Operations position that will lead our Emergency and Critical Care team.

The Manager of Operations is responsible for operationally focused activities that create the optimal client and employee experience. This position requires 5 days per week in our Portsmouth Hospital. Some of these responsibilities include:

Employment Life-Cycle

• Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters.
• Develop and supervise staff within their assigned departments and between other departments, ensuring adequate staff coverage with appropriate levels of expertise.
• Ensure appropriate training for all staff including an exceptional understanding and delivery of client hospitality.
• Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance based on established standards. Recommend promotions, awards, and corrective actions as needed.
• Resolve any misunderstanding or conflicts that may surface between staff members and medical professionals.

Operational Effectiveness

• Assess and optimize administrative and operational workflows within the departments
• Engage in real-time resource allocation; develop staff schedules (clinical and non-clinical) while managing labor against budget.
• Maintain responsibility for departments financial performance (profit/loss).
• Evaluate the needs for the department and recommends appropriate resources to meet those need
• Conduct monthly staff meetings and prepare agenda.

Client Care

• Regularly assess the efficient and effective flow of clients and pets through the hospital while also ensuring proper care from arrival through discharge and follow-up.
• Intervene and diffuse any situation that involves agitated, confused, scared or emotional clients and family members and/or employees. Offer reassurance, compassion and understanding.
• Maintain strong working relationships with referring veterinarians through business development outreach and follow up on client visits.

Education, Skills and Experience:

• Candidates will have a Bachelor\xe2\x80\x99s degree and/or significant leadership experience.
• Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary.
• Strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience.
• Previous experience in hands-on hospital administration or retail experience may help a candidate to be successful in this role.

Benefits of Working at Port City Veterinary Referral Hospital:

Benefits start on first day!! Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Thank you for reading our posting!

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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Ethos Veterinary Health