Job Description

Unit Description:

You believe in an open, inclusive culture where everyone can thrive. Lead a team where engagement and innovation are born in this environment. Sodexo is seeking our Resident Experience Manager for located in West Palm Beach, FL. Competitive salary, On-Campus Apartment and Meal Plan assistance, Safety Bonus. Relocation Assistance is available. The REM will be responsible for conflict mediation, student conduct and programming for assigned buildings and share responsibility for campus-wide training, selection, departmental committees and manage on-call coverage. This role creates positive, productive and safe campus events and environments so our students can focus on their academic and athletic success.

Our successful candidate will:

• Operate with an exceptionally high level of integrity, professionalism and leadership
• Develop a strong sense of teamwork, wellness and cohesiveness among staff and students
• Have Experience in Student Programming such as diversity initiatives, community programming to make people feel welcome, with a focus wellness to provide an optimal learning environment
• Have familiarity StarRez Housing Software or Yardi Housing Software preferred
• Have experience in housing and managing students
• Have Strong Social media savvy connecting students on and off campus
• Have Mardi Gras Event coordination experience
• Bachelor Preferred

Key Responsibilities:

Under the supervision of a Director for Student Living, the Resident Experience Manager will supervise and evaluate undergraduate Student Living Staff. *Relocation Assistance is available* This positions serves to provide a physical environment, customer service climate, and complement of student services and programs, which assist residence students in achieving their academic goals and which contribute to their social, psychological and physical well-being. Develops, administers, promotes and evaluates the Residence Life Program; administers student judicial processes; supervises and guides a team of Community Ambassadors; and, serves as a liaison to the greater college community on Residence Life. Responsible for maintaining positive work relationships with campus and community partners and represents the residence on several internal and external committees.

The ideal candidate will possess the following:

• Develop an annual Residence Life Plan that identifies education themes and timelines, set direct monthly goals for the Community Ambassadors, and which coordinates with campus partners
• Liaise daily with GM or direct report, bringing forward any student or Community Ambassador issues or concerns
• Manage the recruitment and selection process for the Community Ambassador team
• Create annual plans for identifying, advertising, selecting, and hiring new Community Ambassadors
• Plan, schedule, and execute training opportunities for the Community Ambassador team including: annual campus August pre-service training week, monthly in-service training sessions; other reactive training as necessary. Taining will focus on developing the Community Ambassadors skills to deal with the issues they will face in their position. Training could include one dedicated week, prior to student move-in, and several additional sessions per semester
• Act as a resource for Community Ambassadors, front desk staff members and all student residents as they deal with issues related to residence and college life
• Work collaboratively with campus and community partners while participating on committees and working groups throughout the year. Key campus partners include; Athletics, the Student Association, Student Success Facilitators, Student Services, Health, Counselling and Accessibility Services.
• Assist in creation of annual college budget by identifying and costing residence life activities in collaboration with residence life team and the GM.
• Responsible for all facets of the administration and promotion of residence life
• Responsible for student discipline, directing residence life programming, and ultimately coordinating all the Residence Life Coordinators and student-staff in the Residence
• Develop significant and sustained training experiences for the Community Ambassadors
• Administrate and Facilitate the Residence Code of Conduct
• Responsible for achievement of a high standard of community living and engagement that facilitates positive and directed student development.
• Responsible for developing, administering, promoting and assessing the Residence Life Program

The successful candidate will:

• Be the leader of residential housing and resident engagement/student life
• Manage over 2000 beds
• Have experience in Facilities Management
• Be experienced in counseling/mental health service

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare, and Senior Living locations across the United States. .

Working for Sodexo:
How far will your ambition, talent, and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring, and career growth opportunities.

Make an Immediate Impact.
Sodexo is the North American leader in Quality-of-Life Services. More than 150,000 Sodexo employees work to improve the quality of daily life for our 13,000 client sites in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which delivers tangible outcomes. What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Position Summary:

Responsible for student discipline, directing residence life programing, and ultimately coordinating all residence life and student staff. Plans, schedules and executes training opportunities for Community Ambassadors team including: annual in-service trainings, monthly training sessions and other trainings as necessary. Works collaboratively with campus and community partners while participating in committees and working groups including: Athletics, Student Associations, Health Services, Student Services, and others. Manages the recruitment and selection process for Community Ambassador team. Assist in creation of annual budget and costing of student living activities in collaboration with student living team and General Manager. Qualifications & Requirements:

Basic Education Requirement - Associates Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 1 year

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Sodexo