Job Description

Manager, Shore Excursions Operations - Skagway, AKService Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.Our Skagway Transportation & Guest Service team is looking for a dynamic manager to fill this role in Skagway, AK. The Shore Excursions Operations Manager is a vital part of the Skagway Operations team, managing allocations of inventory and our relationships with the dock, our ships, and our vendors. You will need a solid understanding of CDL drivers and hours of service regulations due to the nature of the scheduling for tours and transfers.Responsibilities:

• Manages dynamic and changing daily ship, dock, and tour operations for Skagway.
• Manages the annual complex allocation process.
• Collaborates with the cruise lines and vendors to create an efficient and revenue focused departures.
• Manages the daily tour excursion settlement.
• Collaborates & regularly communicates with other managers within the division.
• Develops, facilitates, and manages the department training curriculum.
• Assists with department budget preparation, management, and presentation.
• Actively participates in recruitment, interviewing & hiring for all seasonal positions along with any directly assigned personnel.
• Responsible for the employment, supervision, performance management, salary administration, coaching, and training of directly assigned personnel.

Requirements:

• This job normally requires a professional level of knowledge in transportation services operations equivalent to that which would be acquired through the completion of a Bachelor\xc3\xa2\xc2\x80\xc2\x99s degree. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• This job normally requires four years of progressively responsible positions in transportation services and operations.
• Current or the ability to obtain valid Alaska driver\xc3\xa2\xc2\x80\xc2\x99s license with a clean driving record is required. A Motor Vehicle Report (MVR) will be requested.
• Create annual shore excursion allocations for all HAP tours and understanding the revenue & logistical implications.
• Must pass a pre-employment background check.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Skills, Abilities, and Knowledge:

• Proficiency in the use of computer business applications, with working knowledge of Port Forecasting, Tour Star, Excel, Word and Connect Team.
• Ability to organize and prioritize work, maintain attention to detail while working both an independently and as a team in a fast-paced environment.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers.
• Ability to manage the working relationship & communication
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Demonstrate an ability to maintain confidentiality.
• Commercial Driver\xc3\xa2\xc2\x80\xc2\x99s License (CDL) certification is preferred. (This license may be obtained through Company sponsored class.)
• Ability to communicate, coordinate and collaborate with multiple divisions, departments, management, guests, and staff.
• Ability to support and comply with company policies, procedures, and guidelines including all company health and safety standards.

Benefits:

• Cruise and Travel Privileges for you and your family\xc3\xa2\xc2\x80\xc2\x8b
• Health\xc3\xa2\xc2\x80\xc2\xafBenefits
• 401(k)\xc3\xa2\xc2\x80\xc2\xafPlan
• Employee Stock Purchase Plan\xc3\xa2\xc2\x80\xc2\xaf
• Training\xc3\xa2\xc2\x80\xc2\xaf& Professional Development
• Rewards & Incentives\xc3\xa2\xc2\x80\xc2\xaf

Our Culture\xc3\xa2\xc2\x80\xc2\xa6Stronger Together:Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: .Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Holland America Princess Tours