Job Description

Position Summary:

Now Hiring: FINANCIAL COUNSELOR II at Orlando Regional Medical Center!

Location:

Orlando Regional Medical Center, Downtown Orlando, Florida

Department:

Patient Accounting & Patient Access

About Us:

Orlando Regional Medical Center is a premier healthcare institution known for excellence in patient care. Our accolades include:

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National ranking

in 1 Adult Specialty and 4 Children's Specialties

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Regional ranking

as #7 in Florida, #2 in Orlando, and #3 in Florida (Children's)

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High performance

in 3 Adult Specialties and 12 Procedures/Conditions

Position Summary:

The

Financial Counselor II

assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.

Education/Training

High School diploma or equivalent. Must complete Corporate and Patient Financial Services Orientation programs and annual education requirements.

Licensure/Certification

None required.

Experience

Two (2) years' experience in a financial, business office, or customer service environment required. Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). Typing proficiency. One (1) year PC/Windows experience.

Essential Functions

Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department's customer service goals. Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. Identifies customer service issues and resolves or initiates necessary follow-up. Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information. Explains necessary forms and obtains signatures from patients/guarantors. Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. Utilizes appropriate reports to contact insurance payers for resolution of accounts that are pending or denied. Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due. Collects for related professional care when appropriate. Collects outstanding balances due from previous accounts or establishes payment arrangements for these balances as appropriate. Able to answer basic customer billing questions. Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure details as necessary. Documents authorization and benefit information in the registration system. Assembles patient records and obtains copies of relevant documents including insurance cards, photo identification cards, and any advance directives.

Why Work at Orlando Health?

Recognized Excellence:

Named one of

America's Best-In-State Employers

by Forbes

Career Growth:

Access to

FREE education programs

and well-being services for you and your family

Immediate Benefits:

Enjoy

day-one benefits

with flexible options to balance your personal and professional life

Apply Now!

Join a team committed to excellence in healthcare. Take the next step in your career with

Orlando Regional Medical Center

today!