Job Description

NEW PAYRATES!

$2,000 SIGN ON BONUS

GENERAL SUMMARY:

Under direct supervision of the provider and nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to the greeting and escorting of patients to the exam room, obtaining medical histories, the measurement and recording of vital signs, preparing patients for an examination/procedure, and assisting the provider during the examination/procedure.

PRINCIPAL DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas):

Patient Care:

1. Perform initial-response screening following protocols approved by supervising provider.

2. Escort patient to room and prepares patient for examination, procedure and treatment.

3. Obtain vital signs and record in the electronic health record (EHR).

4. Obtain and record patient history employing critical thinking skills.

5. Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.

6. Prepare, administer, and document oral, parenteral medications, and immunizations as ordered by the supervising provider, documenting administration following the six rights in the EHR while maintaining accurate medication & immunization records.

7. Document care provided during patient visit in EHR.

8. Recognize and respond to emergencies.

9. Actively monitors & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.

10. Enter medication, radiology and lab orders in the electronic health record for provider sign off.

11. Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.

12. Enter medication refill orders per protocol.

Diagnostic:

1. Collect and process specimens.

2. Perform CLIA-waived tests.

3. Perform electrocardiography, respiratory and other testing based on department needs.

4. Perform phlebotomy, including venipuncture and capillary puncture.

Consultation:

1. Serve as a liaison between patients and medical staff in the event of problems or complaints.

2. Schedule, coordinate, and monitor appointments.

3. Schedule outpatient procedures.

4. Apply third party and managed care policies, procedures and guidelines.

5. Obtain insurance pre-authorizations.

6. Enters referrals for provider sign off.

Quality Assurance:

1. Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.

2. Practice Standard Precautions, including hand washing and disposal of biohazardous materials.

3. Apply principles of aseptic and sterile technique.

4. Clean instruments and equipment per policies and procedures.

5. Comply with all HFHS and departmental specific safety standards.

6. Maintain compliance with regulatory standards regarding practice, environment and documentation.

Instruction:

1. Function as a health care advocate to meet individual\xe2\x80\x99s needs.

2. Educate individuals in office policies and procedures.

3. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient\xe2\x80\x99s treatment plan.

4. Identify community resources for health maintenance and disease prevention to meet individual patient needs.

Other:

1. Uphold goals, policies, procedures and expectations of the Henry Ford Health System (HFHS).

2. Support the mission, vision, and values of the HFHS.

3. Maintain examination/treatment rooms, including inventory of supplies and equipment.

4. Maintain core and applicable specialty competencies as defined by the Henry Ford Health System.

5. Other duties as assigned within scope of practice.

Pay Grade G17

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent.

Additional Requirements:

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).

OR

• Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five years.

OR

• Current Professionally Recognized Medical Assistant Certification with a minimum of 5 years\xe2\x80\x99 experience in clinical medical assisting.

OR

• Licensed Practical Nurse (LPN)

OR

• Licensed Paramedic/Emergency Medical Technician (EMT) with at least one-year clinical experience.

OR

• Military trained medical personnel with at least one-year clinical experience in clinical medical setting within the past five years.

CERTIFICATIONS REQUIRED:

• Current BLS-C upon hire or successful completion by end of orientation.

PREFERRED CERTIFICATIONS/EXPERIENCE:

• Basic computer knowledge and keyboarding skills.

• Ability to perform a wide variety of clinical skills as related to ambulatory patient care.

• Ability to problem-solve.

• Possess effective interpersonal and communication skills.

• EPIC (Electronic Medical Record) experience preferred.

• Professionally Recognized Medical Assistant Certification from the American Association of Medical Assistants (AAMA/CMA), American Medical Technologists (RMA), National Health Career Associations Certified Clinical Medical Assistant (CCMA), and National Center for Competency Testing National Certified Medical Assistant (NCMA).

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS\xe2\x80\x99 Customer Service Policy and summarized below:

\xc2\x9f Communication \xc2\x9f Ownership

\xc2\x9f Understanding \xc2\x9f Motivation

\xc2\x9f Sensitivity \xc2\x9f Excellence

\xc2\x9f Teamwork \xc2\x9f Respect

Must practice the customer skills as provided through on-going training and in-services.

Must successfully complete ambulatory orientation and pharmacology/general knowledge testing.

Must possess the following personal qualities:

• Be self-directed

• Be flexible and committed to the team concept

• Demonstrate teamwork, initiative and willingness to learn

• Be open to new learning experiences

• Accepts and respects diversity without judgment

• Demonstrates customer service values

PHYSICAL DEMANDS/WORKING CONDITIONS:

Works in a patient care setting with possible exposure to communicable diseases. Manual dexterity required to complete performance of duties. Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation\'s oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region\'s

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan\'s fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit .

Benefits

Whether it\'s offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it\'s all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee\'s classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

Henry Ford Health System