Job Description

** This position is eligible for a $1000 sign on bonus ** The Cigna Group and its affiliates as well as current contracted employees are excluded from this bonus.

*** This float role is eligible for 6% premium pay. If you elect to transition out of the float position in the future you will forfeit this incentive. ***

****This float role is also eligible for round trip mileage reimbursement paid from your designated "home center" to all other centers. This is a worksite dependent position.****

Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We\'re looking for a Medical Assistant to join our fast-paced, customer-focused primary care/adult medicine/pediatric teams for Evernorth Care Group across the Phoenix Valley. If you\'ve always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment, we\'re sure you\'ll love this position.

Work hours: Typically Monday-Friday 8 a.m.-5 p.m. Some hours may vary based on the location. (West Valley Float) Schedules are known in advance and usually 4-8 weeks at a time to cover the needs.

North West Region - Primary Centers
Arrowhead, North Valley, Palm Valley, Paseo, Sun City, Sun City West

Secondary Centers
Paradise Valley, Phoenix Central, South Mountain, Westridge

This medical assistant may be cross trained to the front office and the lab

Responsibilities:

• Ensure day-to-day operations run smoothly in the clinic, use your organizational skills to help manage the health care needs of our varied patent populations.
• Room patients and complete vital signs, enter data in patient charts, assist with in-office procedures, review medications and outreach to patients and providers for the purpose of continuing care.
• Accurately follow all policies and procedures, practice in alignment with the scope of your certification or licensure.
• Provide excellent and friendly customer service through all avenues of communication.
• Document your efforts of all the care and information provided to our patients.
• Return patient calls, complete referrals, chart prep and forms management.
• Help answer questions, concerns, and requests, either in person, through our electronic health record system and patient portal, or by phone.
• Partner with the clinicians, your peers and the patients to meet the needs of the practice.
• Appropriately manage ambiguity, recognize appropriate ways to deal with conflict management.
• All other duties as assigned.

Minimum qualifications:

• Graduate of approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000 ("grandfather clause").
• High school diploma or GED certificate
• Excellent customer skills, and care deeply about providing empathetic, quality care to customers
• Previous experience working in a healthcare environment
• Experience working with Microsoft Office and comfortable with data entry into our electronic health record system
• BLCS certification

Preferred qualifications:

• 1+ year experience in the outpatient setting
• Bilingual (English/Spanish) skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

eQuest