Job Description

Are you interested in a career that provides plenty of opportunities for growth and development? If you\'re passionate about patient care and looking for a career that offers great benefits, learning opportunities, and a career ladder, we invite you to explore this opportunity!

UPMC Hillman Cancer Center is internationally recognized for its leadership in the prevention, detection, diagnosis, and treatment of cancer and is the region\'s only comprehensive cancer center designated by the National Cancer Institute.

As the preeminent institution in western Pennsylvania for the delivery of cancer care, the performance of basic, translational, and clinical research, and the education of the next generation of cancer researchers and physicians, UPMC Hillman Cancer Center is exceptionally well-positioned to contribute to the global effort to reduce the burden of cancer.

UPMC Hillman Cancer Center is currently hiring a full-time Medical Assistant / Patient Service Coordinator to provide support to our Shadyside campus. This will be a Monday through Friday, daylight position working with the Mario Lemieux Center for Blood Cancers located at the Hillman Cancer Center; 4th Floor. No weekends or holidays are required!

Applicants will be placed in the appropriate job title and salary based on their individual experience and education.

The Medical Assistant will be responsible for assisting physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. Daily tasks will include taking vital signs, registering patients, scheduling testing, exams, and treatments, as well as stocking supplies, and cleaning exam rooms.

The Patient Service Coordinator is an advanced Medical Assistant type role. This position will be utilized in a dual capacity; at times the staff member will be asked to function like a Medical Assistant, rooming and triaging patients, stocking supplies, cleaning rooms, etc. At other times, this staff member will be asked to function in the business office where they will answer phones, schedule patients, check-in and check out patients, and other duties as assigned.

Explore this opportunity & join our team!

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greets patients, and assigns rooms.
• Orders supplies for the unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank, and Laboratory.
• Greets each person entering the clinic, and identifies self and role. Explains processes and procedures for new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customers.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact the safety of patients, visitors, and staff.
• Provides front desk coverage as assigned.
• Continuously monitors the environment and facilitates correction of any detraction from the appearance, comfort, and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customers and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technicians.

UPMC has a robust career ladder for Medical Assistants and Patient Service Coordinators. Explore this opportunity to see how you can use your skills to make a difference!

Applicants will be placed in the appropriate job title & salary based on their experience and education.

Medical Assistant:

• High school diploma or equivalent is required.
• Patient care experience preferred.

Salaries range from $16.68 - $19.12 - $26.15 hourly

Medical Assistant, Senior:

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)
• OR at least 1 year of patient care experience.
• Must be responsible and demonstrate proficiency in three practice category-specific tasks as determined by the manager.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Salaries range from $16.77 - $19.73 - $26.31 hourly

Medical Assistant, Expert:

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) and 1 year of patient care experience
• OR at least 2 years of patient care experience.
• Must successfully complete the UPMC Preceptor training and serve as a preceptor and mentor to newly hired team members.
• Must be responsible and demonstrate proficiency in all practice category-specific tasks as determined by the manager.

Salaries range from $16.85 - $20.72 - $26.49 hourly

Patient Service Coordinator:

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Salaries range from $16.85 - $20.72 - $26.49 hourly

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC - University of Pittsburgh Medical Center