Job Description

Are you interested in a career that provides plenty of opportunities for growth and development? If you\'re passionate about patient care and looking for a career that offers great benefits, learning opportunities, and a career ladder, we invite you to explore this opportunity!

UPMC Hillman Cancer Center is internationally recognized for its leadership in the prevention, detection, diagnosis, and treatment of cancer and is the region\'s only comprehensive cancer center designated by the National Cancer Institute.

As the preeminent institution in western Pennsylvania for the delivery of cancer care, the performance of basic, translational, and clinical research, and the education of the next generation of cancer researchers and physicians, UPMC Hillman Cancer Center is exceptionally well-positioned to contribute to the global effort to reduce the burden of cancer.

UPMC Hillman Cancer Center is currently hiring a full-time Medical Assistant / Patient Service Coordinator to provide support to our Shadyside campus. This will be a Monday through Friday, daylight position working with the radiation oncology department located in Pittsburgh, PA. No weekends or holidays are required!

Applicants will be placed in the appropriate job title and salary based on their individual experience and education.

The Medical Assistant will be responsible for assisting physicians with various aspects of patient care (including clerical, environmental, and organizational tasks) ensuring patient satisfaction. Daily tasks will include taking vital signs, registering patients, scheduling testing, exams, and treatments, as well as stocking supplies, and cleaning exam rooms.

The Patient Service Coordinator is an advanced Medical Assistant type role. This position will be utilized in a dual capacity; at times the staff member will be asked to function like a Medical Assistant, rooming and triaging patients, stocking supplies, cleaning rooms, etc. At other times, this staff member will be asked to function in the business office where they will answer phones, schedule patients, check-in and check out patients, and other duties as assigned.

Responsibilities:

Medical Assistant:

• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.
• Answering calls and providing pertinent information including patient education as directed.
• Check schedules and organize patient flow. Accompany patients to the exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc. Collect patient information/history, taking vitals. Relay instructions to patients/families.
• Comply with the requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Prepare and manage charts to ensure information is completed and filed appropriately. Other front office responsibilities, as required.
• Perform phlebotomy and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information in the medical record.
• Prepare patient rooms, and set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control. Clean according to the scheduled maintenance program and keep appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.

Patient Service Coordinator:

• Completes vital signs.
• Organizes daily schedule of patients, greets patients and assigns rooms.
• Orders supplies for the unit as necessary.
• Maintains competency requirements.
• Greets each person entering the clinic, and identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Immediately report any situation that may impact the safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors the environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customers and clinic staff.
• Coordinates scheduling to include testing.

UPMC has a robust career ladder for Medical Assistants and Patient Service Coordinators. Explore this opportunity to see how you can use your skills to make a difference!

Applicants will be placed in the appropriate job title & salary based on their experience and education.

Medical Assistant:

• High school diploma or equivalent is required.
• Patient care experience preferred.

Salaries range from $16.68 - $19.12 - $26.15 hourly

Medical Assistant, Senior:

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)
• OR at least 1 year of patient care experience.
• Must be responsible and demonstrate proficiency in three practice category-specific tasks as determined by the manager.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Salaries range from $16.77 - $19.73 - $26.31 hourly

Medical Assistant, Expert:

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) and 1 year of patient care experience
• OR at least 2 years of patient care experience.
• Must successfully complete the UPMC Preceptor training and serve as a preceptor and mentor to newly hired team members.
• Must be responsible and demonstrate proficiency in all practice category-specific tasks as determined by the manager.

Salaries range from $16.85 - $20.72 - $26.49 hourly

Patient Service Coordinator:

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Salaries range from $16.85 - $20.72 - $26.49 hourly

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC - University of Pittsburgh Medical Center