Job Description

Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!

QTC is seeking a Medical Case Specialist to support our Veteran Affairs Operations in San Antonio, TX.

Who is QTC?

QTC is the nation\xe2\x80\x99s largest provider of disability and occupational health examination services. We are PASSIONATE about our country\xe2\x80\x99s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As a Medical Case Specialist, you will support our Veterans Affairs Operations in San Antonio, TX by assisting veterans coordinate and schedule required medical examinations used in the evaluation process for VA disability benefits.

In this rewarding role, you will:

• Required to make specific amount of daily outbound calls to schedule appointments for examinees, including follow-up appointments and rescheduled appointments while maintaining customer satisfaction standards.

• Communicate directly with claimants
• Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran\xe2\x80\x99s Administration
• Determine appropriate examinations, tests and specialists required for each case
• Meet or exceed contract timeliness guidelines in both the scheduling and case management systems.
• Ensure all examinees and providers receive necessary documentation
• Other projects and duties as assigned.

You must have:

• High School diploma, or equivalent (GED) or 2 years of experience in lieu
• 0 to 1 years of related experience

Preferred:

• Excellent communication skills in English, both written and verbal
• Experience coordinating appointments for patients.
• Proficiency in utilizing various computer applications (i.e. MS Office), EMRs and other scheduling software.
• Highly skilled in multi-tasking while managing multiple priorities

Typical Day:

• Training Schedule (1st 2weeks): Mon \xe2\x80\x93 Fri: 8:00am \xe2\x80\x93 4:30pm CST
• 3rd week and On schedule: Thurs \xe2\x80\x93 Fri 8:00am \xe2\x80\x93 7:00pm CST (1 hr lunch) or 8:30am \xe2\x80\x93 7:00pm CST (30 min lunch); Sat \xe2\x80\x93 Sun 8:00am \xe2\x80\x93 5:00pm CST (1hr lunch) or 8:30am \xe2\x80\x93 5:00pm CST (30 min lunch)
• Positions are located ONSITE at our San Antonio - Chisholm Admin Bldg (located at 4400 N.W. Loop 410 Ste 500, San Antonio, TX 78229).

Pay and Benefits:

Starting pay: $16.20 per hour

$2.00 Differential for working AWW schedule (Thurs \xe2\x80\x93 Sun)

Pay and benefits are fundamental to any career decision. That\'s why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available .

Commitment to Diversity:

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Experience Required

• Less than 1 year(s): Experience in healthcare, medical, or insurance related industries

Preferred

• Direct healthcare experience in medical case management or quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanation
• Experience with electronic medical scheduling and case management software

Education Required

• High School Diploma or better
• GED or better

Licenses & Certifications Preferred

• Medical Assistant
• Certified Medical Coder
• Certified Nursing Asst

Skills Required

• Written Communication
• Verbal Communication
• Computer Literacy

Preferred

• Problem Solving
• Medical Documentation
• Customer Service
• Multi-line phone
• MS Office
• Medical Scheduling Software
• Medical Terminology
• Medical Data Entry
• Electronic Medical Records

Behaviors Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations Preferred

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Goal Completion: Inspired to perform well by the completion of tasks
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

QTC Management