Job Description

Do you want to make a difference in the lives of America\xe2\x80\x99s military service members? Are you looking for a change of pace, with reasonable and flexible hours?

If you are a certified Licensed Vocational Nurse (LVN), Certified Medical Assistant (MA), or equivalent military specialist (Medic, Corpsman, Para-rescue, or Health Services Technician), we would like to talk to you!

QTC is seeking qualified candidates for Medical Customer Service Agent Specialist opportunities on our Reserve Health Readiness Program III (RHRP-3). These Agents will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.

RHRP-3 provides health readiness support services, such as mental health assessments and post-deployment health reassessments, to the military Reserve Components nationwide and Active Duty Components in remote areas. They deliver services by group events and in-clinic individual appointments and by providing call center support.

Our Medical Customer Service Agents work in an innovative and agile environment. At QTC, we create and apply new technologies in a team environment that is fun, creative and supportive. Best of all, the applications we support have a direct impact on the lives of our nation\xe2\x80\x99s military!

In this rewarding role, you will:

• Provide high-touch and outstanding service to military service members
• Download and screen military medical forms and records for accuracy and thoroughness
• Review these medical records and determine the necessary/required medical, dental, and behavioral health services needed
• Schedule service members individual, in-clinic, group, and/or telephonic appointments

You must have:

• 3 - 5 years experience for a Level 3
• Must be U.S. Citizen and be able to obtain a military Common Access Card
• A CURRENT medical certification, such as Licensed Vocational Nurse (LVN), Certified Medical Assistant (CMA), or prior military Medic, Corpsman, Para-rescue or Health Service Technician.
• Certification must be current and remain valid throughout employment.
• A High School diploma/GED, or 2 years of relevant experience in lieu of
• The ability to successfully pass a Federal background check

Typical Day:

• Positions are located ONSITE (not remote) at our San Antonio, TX location at 4406 Piedras Dr. West, San Antonio, TX 78228
• Initial training will be Mon \xe2\x80\x93 Fri: 8:00am \xe2\x80\x93 4:30pm - **Employee will move to assigned shift after initial training
• Shifts: **shift availability will be discussed at time of interview

• Shift 1: Monday \xe2\x80\x93 Friday: 7:00am \xe2\x80\x93 3:30pm
• Shift 2: Monday \xe2\x80\x93 Friday: 7:30am \xe2\x80\x93 4:00pm
• Shift 3: Monday \xe2\x80\x93 Friday: 8:00am \xe2\x80\x93 4:30pm
• Shift 4: Monday \xe2\x80\x93 Friday: 10:00am \xe2\x80\x93 6:30pm
• Shift 5: Monday \xe2\x80\x93 Friday: 12:00pm \xe2\x80\x93 8:30pm
• 2nd Shift: Mon \xe2\x80\x93 Fri: 1:30pm \xe2\x80\x93 10:00pm *(Extra $1.00/hr. for hours worked during this shift)
• Alternate Work Week (AWW): Tuesday \xe2\x80\x93 Saturday: 7:00am \xe2\x80\x93 3:30pm *(Extra $1.00/hr. for hours worked during this shift)
• Alternate Work Week (AWW): Saturday - Tuesday: 7am -5:30pm *(Extra $2.00/hr. for hours worked during this shift)

Pay and Benefits:

• Level 1: $17.00 per hour
• Level 2: $21.00 per hour
• Level 3: $25.00 per hour

The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That\'s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available .

About QTC Management, Inc.

QTC is the nation\xe2\x80\x99s largest provider of disability and occupational health examination services. We are PASSIONATE about our country\xe2\x80\x99s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

Commitment to Diversity

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Don\xe2\x80\x99t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At QTC, we are dedicated to building a diverse, inclusive and authentic workplace, so if you\xe2\x80\x99re excited about this role but your past experience doesn\xe2\x80\x99t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

*This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Experience Preferred

• 3 - 5 years: Relevant experience
• Current medical certification, certified Medical Assistant (CMA), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferred

Education Required

• High School Diploma or better in General Education

Licenses & Certifications Required

• Certified MA
• Hospital Corpsman
• DoD CAC
• Health Services Tech
• Military Medic
• Pararescue

Preferred

• Medical Assistant
• Licensed Vocational Nurse

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

QTC Management