Job Description

Urgent Team is looking for an experienced Front Desk Assistant to join our PRN team at Baptist Health Urgent Care in Conway, AR. The ideal candidate will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.). Flexible availability is required.

The Front Desk Assistant is responsible for greeting patients, activating patient files and providing basic clinical care to patients in alignment with their medical education.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Promptly greets patients when entering waiting area, exam room, and laboratory or x-ray room
• Answer patient inquires and direct them through the registration process
• Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks
• Check in and discharge patients, assist clinical staff and close the office at the end of each shift
• Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations
• Executes follow-up calls with a sense of urgency
• Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate
• Assists with patient transfers \xe2\x80\xa2 Assists with procedures directly supervised by the provider
• Follows documentation procedures and completes required documentation related to patient visit
• Responsible for ensuring patient areas remain neat and tidy throughout the day
• Responsible for cash and check reconciliation and nightly deposit drop offs
• Maintain a neat and clean work environment and professional appearance
• Adhere to all relevant health and safety procedures

• High school diploma or equivalent required
• Prior experience performing clerical tasks in a medical office setting
• Knowledge of basic computer software and the ability to learn electronic medical records

Urgent Team