Job Description

Overview
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California.\xc3\x82 Dignity Health Medical Foundation is an affiliate of Dignity Health \xc3\xa2\xc2\x80\xc2\x93 one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.
ResponsibilitiesThe Medical Office Representative II position is the first point of customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls and messages. The Office Representative II may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Office Representative II may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines.REQUIREMENTS:- Six (6) months experience in an outpatient setting as a Medical Office Receptionist performing similar duties preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries; or six (6) months experience as a Medical Office Receptionist within Dignity Health Medical Foundation- High School diploma or equivalent- Excellent interpersonal organizational and customer service skills are essential- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment- Familiarity with an electronic practice management system is preferred- Experience with multi-line phones/ACD phones preferred. Medical terminology preferred**The ideal candidate will be required to work Saturdays to support the Saturday clinics*****This position is represented by SEIU-UHW***
Qualifications
Six (6) months experience in an outpatient setting as a Medical Office Receptionist performing similar duties preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries; or six (6) months experience as a Medical Office Receptionist within Dignity Health Medical Foundation. Impact of Decisions: Serious impact on patient relationships physician efficiency stewardship of clinic resources and our image in the community. Internal/External Contacts: Patients physicians and other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. Supervision: Reports to the Supervisor; does not supervise others. Excellent interpersonal organizational and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones preferred. Medical terminology preferred. None required for this position.Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit .Map this locationGet tailored job recommendations based on your interests.No featured jobsNo recently viewed jobsYou have no saved jobsFollow us on social mediaEqual OpportunityCommonSpirit Health\xe2\x84\xa2 is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, pleaseRead MoreCommonSpirit Health\xe2\x84\xa2 will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health\xe2\x84\xa2 participates in E-Verify.

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