Job Description

Medical Staff Services Manager \xe2\x80\x93 Chartis Clinical Quality Solutions

About Chartis Clinical Quality Solutions

Chartis Clinical Quality Solutions is a leading provider of consulting, education, interim staffing, credentialing management, and external peer review to healthcare organizations nationwide. Headquartered in Chicago, Chartis Clinical Quality Solutions has helped more than 1,000 healthcare organizations within the past three years address challenges related to regulatory compliance, credentialing and privileging, peer review, clinician burnout, bylaws and physician-hospital alignment.

Chartis is a comprehensive advisory and analytics services firm dedicated to the healthcare industry. With an unparalleled depth of expertise in strategic planning, operations and performance excellence, informatics and technology, and health analytics, Chartis helps leading academic medical centers, integrated delivery networks, children\'s hospitals, physician enterprises and healthcare service organizations achieve transformative results.

Across both Chartis and Chartis Clinical Quality Solutions, we are lucky to have extraordinarily talented people working in our firm \xe2\x80\x93 all brought together around our unifying mission \xe2\x80\x9cto improve healthcare delivery\xe2\x80\x9d, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities.

Role Overview

The Medical Staff Services Specialist III/Manager reports to the Director of Medical Staff Services and will perform activities as assigned including meeting management and credentialing and privileging functions to comply with contractual, internal hospital / health system requirements, and external accreditation standards, state laws and Centers for Medicare and Medicaid (CMS) Conditions of Participation for Hospitals.

Under the direction of the Director, the Medical Staff Services Specialist III/Manager is also responsible for supporting and delivering the activities set forth in an agreed upon Statement of Work for the defined locations, functions, transition projects, and service level standards in accordance with Chartis Clinical Quality Solutions contract.

Responsibilities

Practitioner credentialing, privileging, and performance evaluation:

• Oversight and assisting with application management and verification activities, preliminary analysis of application and verification information, flagging potentially adverse information for medical staff services leadership review, preliminary identification of areas where practitioners may not meet privileging or membership criteria
• Monitor expiring information such as but not limited to DEA, license, professional liability insurance, and specialty board certification status; maintain and update credentials file(s) (paper and/or electronic as applicable)
• Preparation of practitioner information for review and

evaluation of medical staff leaders and support of follow-up on actions taken by the medical staff organization with regard to practitioner competency management * Support of other competency management functions such as proctoring, performance evaluations, etc. in accordance with MS bylaws, rules and regulations and policies and procedures

• Development, revision, maintenance, and defining criteria for delineation of appropriate privilege forms by working closely with Director of MSSD, Department and Credentials Chairs
• In conjunction with the Director of MSSD, assist in appropriate orientation and training to all new incoming medical staff members and medical staff leaders

Accredited Continuing Medical Education (CME) Program:

• Coordinate the continuing medical education activities of the medical staff

• Analyze the needs of the medical staff to provide educational activities that meet identified needs and ensure program meets the accreditation standards by the California Medical Association
• Support the accredited CME program to include CME program development, publishing objectives, scheduling, and notification

Meeting Management:

Provide support and oversight to the medical staff services staff in performing the following functions:

• Agenda preparation in cooperation with the Chair and/or designee
• Attend and participate in meetings; coordinate, complete follow-up tasks and provide support as needed for meeting preparation(s)
• Assure that all minutes accurately reflect actions taken, the names of those present, appropriate follow up, and the responsible party
• Effectively communicates relevant information, issues, follow up, and ongoing status accordingly

Operations, Financial and Quality Management

In conjunction with the Director:

• Development and oversight of operational quality indicators that reflect meaningful measures of quality of services provided. These indicators are monitored on a scheduled basis and corrective action is instituted, when required
• Assure that workflow, information systems and policies and procedures are current and appropriately maintained

Policies, Procedures and Documents

In conjunction with the Director:

• Control and direct the administrative maintenance and support of governance documents

• Ensure that all documents are reflective of current federal, state, and accreditation requirements
• Protect permanent records by managing a secure method of retention in accordance with the organization\xe2\x80\x99s retention policies and the department\xe2\x80\x99s policies

Medical Staff Services Department Operations

In conjunction with the Director:

• Supports the Director in managing the day-to-day operations of the department
• Acts as a supportive resource for staff and users and identifies any tools and training necessary to perform their assigned tasks
• Assure that human resources are managed in accordance with organizational policies and procedures
• Establish work standards; promote best practice by continually assessing credentialing and privileging processes and championing innovation and best practice
• Support the Director by providing ongoing interface with relevant medical staff leaders and hospital administration and enhance communication

Miscellaneous and Other Tasks:

• Maintains a working knowledge of all computer applications needed for position including facility specific credentialing software database, Word, Excel and PowerPoint (as applicable)
• Lead various activities required to support the general operations of the Medical Staff Services Department.
• Continually strives to achieve individual team and departmental goals

Qualifications and Desired Skills

• 4+ years\xe2\x80\x99 experience in Medical Staff Services in an acute healthcare setting, including credentialing and privileging and meeting management is preferred. 3+ years in management/supervisory role is preferred.
• Associates or Bachelor\xe2\x80\x99s degree required or equivalent in experience is preferred.
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) preferred

Salary range: $73-92K, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

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