Job Description

Position Overview:The individual is accountable to the Cigna Healthcare - Medicare Operations Issue Management Team. This role will serve supporting the Issue Management Team for all reporting needs and analyze data as it pertains to issues reporting by the business. We are looking for a self-starter that enjoys digging into data and providing meaningful information that can identify trends and patterns of issues and provide recommendations on next steps to take action.Key Responsibilities:

• Define requirement and build Ad Hoc ServiceNow reporting request from the business operations teams
• Manage daily production of the command center report and continuous improvement activities
• Drive forward looking analysis into production issue to be able to articulate the bigger picture to executives
• Manage the update of manually complied report for Domains using data visualization and storytelling skills
• For high priority issues, work with Issue Managers to get established template completed and distributed to Leadership
• Own existing ServiceNow reports and any associated changes.
• Manage MOR reporting for Issue Management
• Manage Ad Hoc reporting request from Executives.
• Collaborate with upstream and downstream business
• Establish rapport and close collaborative relationship with the Operations and technical teams and provider greater insights into the data

Qualifications:

• BA/BS degree or higher strongly preferred in Computer Science or related degree or 4 or more years of job-related experience preferred
• 5+ years of technical or operations experience which includes building reports and analyzing data
• Medicare Advantage Operations experience required
• ServiceNow reporting experience required
• Expert with Microsoft business applications such as Excel and Word
• Tableau and Data Visualization experience strongly preferred
• Excellent analytical/troubleshooting skills with attention to detail
• Expert at making sense out of data and ability to connect the dots quickly
• Ability and desire to thrive in a proactive, fast paced environment
• Demonstrate ability to take initiative and drive process improvements
• Able to effectively communicate across teams and roles

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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