Job Description

Work Location - Remote; Nashville, TN or Birmingham, AL or Mobile, AL or Houston, TX (must be located in/or near one of these locations)SUMMARYThe Cigna Medicare Contracting Client Account Support Analyst will be responsible for providing internal and external agency and agent support in the areas of sales contracting service and maintenance. This individual responds to inquiries, solves problems, and ensures agent/agency satisfaction with sales contracting and the onboarding process. The Support Analyst coordinates with business partners to ensure needs are met and potential problems are averted. This individual is responsible for keeping management and business partners informed of escalated issues and issue status.RESPONSIBILITIES

• Process New Agents/Agencies Contracting Requests
• Validate that all required documents have been completed and submitted
• Initiate background check
• Initiate appointment requests
• Work through hierarchy issues related to existing agent data
• Create agreement and hierarchy
• Process/correct any errors as identified by Contracting System, internal team, and external partners
• Validate documents, background check cleared, and at least one appointment to validate successful contracting
• File documents as necessary into File Management System
• Communicate with Recruiters/Agencies/Agents as needed to secure required documentation and verify/request missing information
• Processing Maintenance Requests
• Validate that all required documents have been completed and submitted
• Validate that agreements and hierarchies are set up accurately
• Review daily report for Agents who have met requirements to be considered Ready To Sell
• Process final approval of contracting
• Processing Agent/Agency offboarding
• Monitor, research, and respond cogently to emails from Recruiters/Agencies/Agents regarding various contracting activities
• Participate in ad hoc projects with varying deadlines as required

QUALIFICATIONS

• Experience in Healthcare, Insurance, or Medicare Advantage strongly preferred
• Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights
• BA/BS or equivalent work experience strongly preferred
• Proficiency with Microsoft Office suite
• Ability to manage and effectively communicate timeframes, expectations, and requirements with various types of new and existing customers/clients
• Excellent written and verbal communication skills
• Excellent critical thinking and problem-solving skills
• Aptitude for learning and using new systems
• Demonstrated ability to self-motivate, work in teams, and be flexible within a fast-paced and changing environment
• Ability to work collaboratively with cross-functional teams to research and resolve agent/agency issues
• Process-oriented with strong organization and time management skills
• Goal oriented, resourceful, personally accountable and self-directed
• Innovative mindset for identifying and creating awareness where new approaches/solutions are beneficial
• Proactively seek opportunities for improvement

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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