Member Service Representative ( Remote )
Job Description
We are looking for a motivated and enthusiastic candidate as a Member Service Representative to join our team.
As a Member Service Representative, you will be responsible for building and maintaining relationships with the members. You will also be responsible for contacting members and addressing their concerns.
Responsibilities
Welcoming customers and greeting them warmly.
Listening to customer needs and concerns attentively.
Resolving customer complaints in a professional manner.
Explaining to members about the products and services.
Providing information about member fees, benefits, policies, and procedures.
Recommending products and services to the members.
Solving queries and issues related to payment.
Documenting the members problem for future reference.
Responding to phone calls and directing them to the appropriate person.
Requirements
High school diploma or an equivalent.
Proven work experience as a Member Service Representative or a similar position in the Customer Service department.
Good verbal and written communication skills.
Proficiency in Microsoft Office Tools.
Highly organized individual.
Excellent active listening skills.
Outstanding decision-making abilities.
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Job Detail
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Job IdJD4377563
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWest Valley City, UT, United States
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EducationNot mentioned