Job Description

THE PLANET FITNESS MISSION

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it\xe2\x80\x99s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that\xe2\x80\x99s what you need. We need you, because face it, our planet wouldn\xe2\x80\x99t be the same without you. You belong!

ORGANIZATION OVERVIEW

Title: Member Services Representative

Reports to: Club Manager

FLSA: Non-Exempt

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United PF is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United PF may be the place for you. A role with United PF Partners is an opportunity to be a part of something special. If you would love working for a rapidly-growing company that changes people\xe2\x80\x99s lives for the better each and every day, helps them live healthier, doesn\xe2\x80\x99t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You\'ll Be Doing

As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create \xe2\x80\x9craving fans\xe2\x80\x9d by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

• You will ensure our club is super clean because our members value this and we\xe2\x80\x99re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You\xe2\x80\x99ll impress new and existing members when you introduce them to our Black Card amenities. They\xe2\x80\x99re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing

greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities. * Be a leader! Be passionate \xe2\x80\x93 love what you do! Have fun and invite members to do the same!

• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United PF offers competitive salaries, PF Black Card membership and opportunities for growth.

What You\'ll Bring to the Table:

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

Physical Demands:

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

About United Fitness Partners

United Fitness Partners ("UFP") is the largest developer and operator of fitness clubs under the Planet Fitness brand. UFP operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across more than 190 clubs. UFP is diversely positioned across 14 states \xe2\x80\x93 Arizona (40 clubs) and Texas (26 clubs) represent its two largest markets \xe2\x80\x93 and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck-in acquisitions. UFP is headquartered in Austin, Texas. UFP is owned by American Securities, a leading U.S. private equity firm that invests in market- leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.

About Planet Fitness

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company\xe2\x80\x99s mission is to enhance people\xe2\x80\x99s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone\xc2\xae. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.

Planet Fitness