Job Description

FUNCTIONS

Responsible for member marketing of the Credit Union and knowledge on all services offered to a degree that will enable answering questions, or referring members for specific services. Maintain familiarity with Credit Union policies and procedures, as well as state and federal laws relating to collections. Work daily collection queues on a routine basis, and quarterly collection queues as required. Dispatch notices, exchange contact, track and process payments, and perform a variety of collection efforts for members with delinquent loans, overdrawn shares, or charge-off accounts regardless of complexity or difficulty. Recommend overdrawn shares or delinquent loans for closure, repossession, legal action or charge-off as applicable. Review collection reports, including but not limited to, negative shares, collateral in process, delinquencies, charge-off recommendations, charge-off payments, and credit reporting errors. Prepare monthly report of insurance/Credit Companion and process claims for Credit Companion and Open Lending. Process incoming levies or garnishments received by the Credit Union. Assist members with payment disputes, credit reporting disputes, transfer forms, and modification requests (to include possible extensions, temporary payment reductions, skip payments, etc.). Maintain records of derogatory information and collection efforts such as member contact, agreements, levies, NSF's, bankruptcies, skip tracing, collateral repossession and sale, etc. Review, process, track and maintain legal documents in connection with claims filings, judgments, writs, bankruptcies, UCC extensions for charge-off loans, etc. and represent the Credit Union in court as necessary. Assist the Credit Risk Manager as needed.

PREREQUISITES FOR THIS POSITION

Minimum Education: High school graduate or equivalent. Minimum Experience: Two years' experience in dealing with the public, preferably in a financial institution. Collection experience preferred. Technical Skills: Proficient in use of computer software programs including Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft Outlook and a working knowledge ofMicrosoft Windows required. Experience with Symitar's Episys or similar Core processing software preferred. Personal Characteristics: Must be of the highest integrity and with personal habits above reproach. Must be a mature person with sound judgment, and practice confidentiality. Must have the ability to meet and work effectively with people of varying levels of education and experience and to be able to communicate, both written and orally with same. Must have high degree of initiative. Must be able to take direction and seek counsel of supervisor as necessary.
Job Type: Full-time

Pay: $23.80 - $33.60 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Financial planning services Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Referral program Tuition reimbursement Vision insurance
Schedule:

Monday to Friday
Experience:

Banking: 1 year (Preferred) Customer service: 1 year (Preferred) Collections: 1 year (Preferred)
Ability to Relocate:

Wasilla, AK 99654: Relocate before starting work (Required)
Work Location: In person